Summary

Overview

Work History

Education

Skills

Additional information

Languages

Timeline

Karla Bautista

Manteca,USA

Summary

Bilingual (English/Spanish), customer service and operations professional with experience in retail, food service, manufacturing, and administrative roles. Known for strong work ethic, reliability, teamwork, and ability to thrive in fast-paced environments. Excellent customer interactions skills, attention to detail, and adaptability.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Shift Leader

Fagundes Street Pizza (Food Truck)

04.2024 - 07.2025

Took and processed customer orders accurately in a fast-paced environment
Trained new team members on best practices and safety protocols.
Supervised daily operations, ensuring adherence to company policies and procedures.
Managed inventory levels, coordinating with suppliers for timely restocking.
Handled cash and card transactions following proper procedures
Prepared and baked pizzas, sandwiches and wings following food safety standards
Maintained cleanliness and organization of workstations.
Responsible for end-of-day closing duties.
Monitored cash handling procedures to maintain accuracy and security in transactions.
Collaborated with management to develop strategies for improving operational efficiency.
Completed cash and credit card transactions accurately using POS software.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Cold caller

One Star

12.2022 - 06.2023

Contacted customers to present and explain products or services.
Transferred calls to appropriate departments.
Scheduled and confirmed customer appointments.
Maintained accurate customer records.
Developed persuasive scripts to enhance engagement and improve conversation rates.
Collaborated with team members to share insights and refine calling strategies for better results.
Maintained up-to-date knowledge of products and services to address client needs accurately.
Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

Service Clerk

SaveMart

Lathrop, CA

12.2017 - 05.2018

Assisted customers with their groceries and provided courteous service.
Collected and organized shopping carts in the parking area.
Maintained cleanliness of restrooms and store exterior.
Supported store operations as needed.
Maintained cleanliness and organization of store displays to promote product visibility.
Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.

Production Associate

Volt Workforce Solutions @ Tesla

Fremont, CA

11.2016 - 04.2017

Assembled vehicle components including speakers, door handles, airbags, and sensors.
Used hand tools while following safety and quality standards.
Worked in a fast-paced production environment with strict quality and time metrics.
Collaborated with team members to meet daily production goals.
Conducted quality checks on finished products to maintain high standards
Maintained cleanliness and organization of work area to comply with safety regulations
Used equipment properly to avoid workplace hazards or injuries.

Billings

Volkswagen

Guadalajara, Jalisco, Mexico

04.2016 - 10.2016

Verified accuracy of billing data and corrected discrepancies.
Maintained records of invoices and supporting documents.
Responded to customer inquiries via phone and email.
Prepared billing documents, credit forms, and shipping labels.
Worked well in a team setting, providing support and guidance.
Managed project documentation, ensuring accuracy and compliance with organizational standards.
Analyzed data trends to support decision-making processes and identify improvement areas.
Supported senior management in strategic planning initiatives, contributing insights for program development.

Telemarketing

Teleperformance