Summary
Overview
Work History
Education
Skills
Work Availability
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Karla Bennett

McLean,VA

Summary

Highly experienced, skilled, and detail-oriented Sales Engineer & Solutions Development Expert with over 10 years of collective leadership experience in Sales, Business Development, and Strategic Planning. Sales Presales Marketing Onboarding Cloud Identity Data Analytics Communication Sales Engineering Technical Support Skill Areas: Performance Analysis Process Implementation Entitlement Management Stakeholder Engagement Leadership Development Relationship Management Business Software Solutions Technical Project Management Solution Design & Development Quality Assurance Strategic Planning Customer Success Human Resources Asset Management Solution Architecture Project Management Product Management Portfolio Management

Overview

17
17
years of professional experience

Work History

Business Solutions Consultant

All American Small Business Solutions
McLean, VA
04.2016 - Current
  • Develops and delivers finance, process, and technical training to customers and partners
  • Generated reports on client outreach, goals and objectives, industry intelligence and competitor information for presentation to company leadership.
  • Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Analyzed client financial and operational performance, evaluated business processes and recommended solutions to improve customer satisfaction and indemnity accuracy.
  • Collected, tracked and evaluated current business and market trend data.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Managed timely flow of business intelligence information to users.
  • Disseminated information regarding tools, reports or metadata enhancements.

System Administrator & Trainer

Tax Analysts
Falls Church, VA
01.2014 - 01.2016
  • Implemented and managed best practices in information security and practice solutions for assigned systems including but not limited to role-based access, account re-certification, security risk assessments, data privacy controls and change control tracking
  • Managed vendor partnerships with assigned systems including upgrade schedules, code/bug fixes, system health checks and optimization
  • Supervised and reviewed analytics, metrics and dashboard needs for staff and business leaders
  • Performed data integrity checks, remediated data duplicate issues, managed data mapping, and participated in a data governance program.
  • Performed ongoing platform maintenance, administration, configuration, interoperability, and support of enterprise applications for team productivity, CRM, ERP, and Project Management.
  • Trained over 100 users in the new system in 3 months during the workshop, resulting in a 90% efficiency increase.
  • Performed data integrity checks, remediated data duplicate issues, managed data mapping, and participated in a data governance program.

Jr. Network Administrator

Centers for Medicare & Medicaid Services
Falls Church, VA
01.2013 - 01.2014
  • Maintained networks equipment including routers, routing tables, switches, firewalls, and other physical and virtual network hardware
  • Communicated networking issues to other employees and management; and fixed software and hardware configuration issues for users on-demand and from inspection of the systems
  • Configured firewalls and security applications, maximizing network efficiency and security; and maximized network performance through ongoing monitoring and troubleshooting
  • Organized and implemented scheduled upgrades, updating network equipment to the latest firmware releases, and reporting network status to key stakeholders.
  • Installed and configured network infrastructure resulting in 80% reduction in downtime in 6 months. Improved network performance from 2.5 Mbps to 18 Mbps in 3 weeks, reducing latency and increasing user satisfaction.
  • Supervised and maintained network services, including AD (Active Directory), DNS (Domain Name System), DHCP, VPNs (Virtual Private Network), and VDI (Virtual Desktop Infrastructure).
  • Achieved 99.9% uptime in 2 months as Jr. Network Administrator with Public Trust Clearance.
  • Supervised configuration of local area network, wide area network and corporate Internet system.

Information Systems Analyst (25B)

United States Army Reserves
Atlanta, GA
11.2012 - 07.2013
  • Replaced legacy system with modernized solution, resulting in 20% faster response times in 3 months.
  • Increased system performance by 30% in 12 weeks, allowing for more efficient use of resources.
  • Completed problem analysis to evaluate system issues and determine root causes.

Admissions Officer

Strayer University
Nashville, TN
01.2010 - 01.2011
  • Increased admission rates by 10% in 3 months through strategic recruitment initiatives.

Director of Admission

Atlanta School of Massage
01.2009 - 01.2010
  • Increased enrollment by 25% in 6 months through targeted outreach and strategic recruitment partnerships
  • Mobilized communication with other departments in support of enrollment and organized admissions events, registration, information sessions and classroom shadowing.

Senior Admission Representative

Corinthian Colleges, Inc
01.2007 - 01.2008
  • Recognized as the top recruiting rep for consistently increasing monthly sales goals by 5%. Achievements earned several awards and accolades.

Education

Some College (No Degree) - Sales Engineer

Presales Academy

Master of Science - Public Administration

Southern University And A & M College
Baton Rouge, LA

Bachelor of Science - Psychology & Human Service

Clayton State University
Morrow, GA

Skills

  • Team Viewer
  • Jira
  • Data Transfers (ETL pipelines, APIs)
  • Data Analytics
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • IAAS PAAS SAAS
  • MySQL NoSQL
  • Campus Network Design (Wired, Wireless, WAN and Security)
  • Data Center Network Design (EVPN/VXLAN, IP Fabrics)
  • Cloud Security Cloud Solutions
  • Technical Presentations RFP Discovery Sales Growth Technical Validation Salesforce CRM Experience
  • Customer Relationship Management (CRM)
  • Customer Relationship Management
  • Project Management
  • Cost-Benefit Analysis
  • Product Knowledge
  • Preparing Proposals
  • Business Analysis
  • Team Collaboration
  • Solution Selling
  • Needs Analysis
  • Technical Documentation
  • Communication Skills
  • Product Development
  • Consultative Sales Techniques
  • Presentation Skills
  • Strong Technical Acumen
  • Competitor Research
  • Proposal Development
  • Cost Estimations
  • Relationship Building
  • System Upgrades

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Timeline

Business Solutions Consultant

All American Small Business Solutions
04.2016 - Current

System Administrator & Trainer

Tax Analysts
01.2014 - 01.2016

Jr. Network Administrator

Centers for Medicare & Medicaid Services
01.2013 - 01.2014

Information Systems Analyst (25B)

United States Army Reserves
11.2012 - 07.2013

Admissions Officer

Strayer University
01.2010 - 01.2011

Director of Admission

Atlanta School of Massage
01.2009 - 01.2010

Senior Admission Representative

Corinthian Colleges, Inc
01.2007 - 01.2008

Some College (No Degree) - Sales Engineer

Presales Academy

Master of Science - Public Administration

Southern University And A & M College

Bachelor of Science - Psychology & Human Service

Clayton State University

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Karla Bennett