Karla Betancourt Noguera
Dallas,TX
Summary
Highly motivated and committed overqualified Medical Assistant with proven history of superior performance at individual, team and organizational levels, and extensive knowledge of medical regulations and policies. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Centrum Health
08.2022 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Arranged corporate and office conferences for company employees and guests.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Certified Medical Assistant
Centrum Health
11.2021 - 08.2022
- As one of the first Medical Assistants hired in the Centrum Health Clinics in Texas, I’ve been trained to run tasks such as Front Desk, Medical Assistant and Medical Interpreter
- Documented vital signs and health history for patients in clinic and hospital environments.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Telemarketing Sales Representative
Tricolor Auto Group
11.2019 - 11.2021
- Bilingual, energetic, telemarketer with two years of experience conducting sales calls to businesses and consumers, answering inbound call inquiries and obtaining customer information to complete purchase requests.
- Made average of 120 outbound and inbound calls per day.
- Scheduled appointments for costumers throughout the week and on weekends.
- Engaged customers to create friendly and interesting customer- centered conversations
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Listened to customer concerns and resolved conflicts using strategic and tested conversational tactics.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages and transferred calls to correct individuals.
- Overcame objections using friendly, persuasive strategies.
- Memorized and expertly delivered sales scripts to persuade the caller to make a purchase.
Doctor of Medicine
Hospital del Seguro Social, Nouel Joubert
01.2019 - 10.2019
- Practiced medicine in Nouel Joubert Hospital - Bolivar/Venezuela facility, providing diagnosis and treatment for patients.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Evaluated patient histories, complaints and current symptoms.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Diagnosed and treated patients suffering from chronic conditions.
- Wrote medical prescriptions, detailing side effects and possible adverse reactions to keep patients informed and alert of potential issues.
- Implemented therapeutic regiments involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
Education
Bachelor's degree - Doctor in Medicine
Universidad De Oriente - Ciudad Bolívar
Bolivar, Venezuela2019
Skills
- Hospital Experience
- Triage
- EMR Systems
- Medical Office Experience
- Primary care
- Vital Signs
- Experience Administering Injections
- Medical Records
- Customer service
- Medical Terminology
- Anatomy Knowledge
- Physiology Knowledge
- Bilingual
- Transcription
- Epic
- CPT coding
- ICD-10
- Medical receptionist
Certification
- RMA - Registered Medical Assistant October 2022-October 2024
- Basic Life Support (BLS) March 2022 to March 2024
- CPR Certification March 2022 to March 2024
Additional Information
- Authorized to work in the US for any employer.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Centrum Health
08.2022 - Current
Certified Medical Assistant
Centrum Health
11.2021 - 08.2022
Telemarketing Sales Representative
Tricolor Auto Group
11.2019 - 11.2021
Doctor of Medicine
Hospital del Seguro Social, Nouel Joubert
01.2019 - 10.2019
Bachelor's degree - Doctor in Medicine
Universidad De Oriente - Ciudad Bolívar
- RMA - Registered Medical Assistant October 2022-October 2024
- Basic Life Support (BLS) March 2022 to March 2024
- CPR Certification March 2022 to March 2024
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