Karla Blanco-Gonzalez
Forney
Summary
Results-driven customer service and sales professional with experience in retail sales, bartending, and restaurant service. Skilled at building relationships, engaging customers, identifying their needs, and delivering personalized solutions that drive sales and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Telecommunications Sales Representative
T-Mobile
Forney
11.2024 - Current
- Converted walk-by traffic into sales opportunities.
- Performed follow ups to increase conversions.
- Proactively engaged shoppers to generate interest in products and services.
- Engaged customers to identify their telecommunications needs and preferences.
- Demonstrated products and services to enhance customer understanding and satisfaction.
- Assisted customers with account management and billing inquiries effectively.
- Consistently met personal and company goals.
Bartender
Club Vibe
Fayetteville
08.2023 - 06.2024
- Created relationships with customers and built rapport to ensure best experience.
- Increased beverage sales through suggestive selling.
- Provided excellent customer service in a high-volume environment.
- Maintained cleanliness and organization of the bar area.
- Assisted with inventory counts and restocking supplies.
Server
El Cazador Mexican Restaurant
Fayetteville
03.2017 - 02.2024
- Practiced efficient multitasking skills to accommodate clients in timely manner
- Used communication skills to best help the customer
- Increased sales and tips by using up selling techniques
- Demonstrated strong problem solving skills by accommodating customers complaints or managing dilemmas
Sales Advocate
Metro PCS T-Mobile
Fayetteville
10.2016 - 03.2017
- Achieved sales quotas by staying informed on new data and products
- Assisted customers with concerns and questions about their services
- Managed client accounts and processed bill payments
Hostess Manager
Nona Sushi
Fayetteville
08.2016 - 10.2016
- Implemented efficient seating to increase table turnover
- Interaction with guests to insure customer satisfaction
- Answering of phone calls to accommodate customers needs
Sales Representative
Cricket Wireless
Fayetteville
06.2015 - 08.2016
- Implemented strategies and techniques to increase sales
- Obtained knowledge on new products and plans to better assist customers
- Met and exceeded sales quota
- Managed accounts and customer relationships to retain customer loyalty
- Resolve customer issues to retain business
Education
High School Graduate -
Douglas Byrd High School
Fayetteville, NCCertificate of Completion - Digital Marketing
Fayetteville Technical Community College
Fayetteville, NCSkills
- Relationship building
- Lead generating
- Communication skills
- Billingual
- Customer relationship management
- Conflict resolving
Languages
Spanish, English
Timeline
Telecommunications Sales Representative
T-Mobile
11.2024 - Current
Bartender
Club Vibe
08.2023 - 06.2024
Server
El Cazador Mexican Restaurant
03.2017 - 02.2024
Sales Advocate
Metro PCS T-Mobile
10.2016 - 03.2017
Hostess Manager
Nona Sushi
08.2016 - 10.2016
Sales Representative
Cricket Wireless
06.2015 - 08.2016
High School Graduate -
Douglas Byrd High School
Certificate of Completion - Digital Marketing
Fayetteville Technical Community College