Karla Bolivar
San Francisco,CA
Summary
Motivated food and beverage (F&B) professional offering 18+ years of experience leading key growth initiatives in the hospitality industry. Known as an expert in delivering innovative, high-quality, cost-effective solutions and operational strategies that increase revenue and improve employee engagement in a fast-paced environment. Enthusiastic, committed, and hands-on with a proven progressive career reflecting strong leadership experience that builds and leads motivated teams. Highly praised for work ethic, proactive problem-solving and communication skills, and successful delivery of work. Fluent in English and Spanish with experience in MS Excel, Coconut Code, and Aloha. Energetic Sales Support Specialist focused on enabling strong Food & Beverage sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inside Sales Support Specialist
Tsar Nicoulai Caviar
02.2022 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Received and organized vendors samples for use by sales team.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
F&B MANAGER
Blackhawk Country Club
07.2017 - 01.2022
- Maintain high productivity level in both FOH and BOH daily operations for facility with two 18-hole golf courses, two clubhouses, and 18 tennis courts with 1500 members with $4M in annual sales
- Develop new training manual, deliver training to staff, and manage scheduling for team of 30+
- Hire chef with goal of producing high quality food and enabling kitchen staff training, reducing member complaints, and increasing F&B revenue by 5%
- Assist chef with developing new menu, reducing food costs from 47% to 25%
- Introduce new restaurant events including Cinco de Mayo and Easter events, increasing member participation with up to 500 members at largest event
- Design new wine menu for Wine Maker dinners with up to 50 attendees
- Manage $100K budget, strategically allocating resources to optimize productivity.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
F&B DIRECTOR
Diablo Country Club
06.2016 - 07.2017
- Directed golf, tennis, and swim club with 1000+ members, managing all aspects of F&B operations, kitchen, banquet department, and catering with $2M in annual sales
- Managed budgets and conducted forecasting, maintaining 92%+ accuracy
- Hired, coached, and mentored 50+ F&B employees, providing training on topics including food services, phone etiquette, and side work
- Collaborated with management team of 3 to focus on best practices to continue training and provide better possible work environment and foster growth.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
DISTRICT MANAGER
Tri-National Corporation
06.2010 - 07.2016
- Directly managed multi-locations at Oakland Airport, Union Square San Francisco, and UCSF
- Educated 70+ staff on new and existing product lines within Jamba Juice, See’s Candies, and Auntie Anne’s pretzels to increase product knowledge
- Developed new sales techniques and implemented product recertification program to ensure staff maintain updated information while increasing customer satisfaction by 5%
- Created inventory system to manage 50 SKUs, resulting increased sales and reduced over purchasing of products by identifying high and low volume sales items.
- Supervised five locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
F&B CONTROLLER ASSISTANT
Morton’s Steakhouse
01.2000 - 06.2010
- Assisted with daily bank deposits and consolidated sales for business with $8M in annual sales
- Collaborated with cross-functional teams to develop menus, lead training sessions, and manage dining room during PM shifts.
- Verified and resolved cost discrepancies to obtain credit from suppliers
- Conducted financial analysis and prepared supporting schedules for internal and external reporting.
Education
Associate of Arts -
Laney College
Oakland, CASkills
- Strategic Planning
- Marketing Strategy
- Menu Development
- Multi-site Operations
- Vendor Sourcing
- Cost Negotiation
- Inventory Management
- Staff Training
- Customer Relationship Management
- Business Development
Certification
- CERTIFIED F&B ACCOUNTING, 2002
- CERTIFIED LEADERSHIP PROGRAM, 2016
Affiliations
Club Member Association (CMAA), 2014, Present
References Available
True
Personal Information
Title: FOOD & BEVERAGE MANAGER
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Inside Sales Support Specialist
Tsar Nicoulai Caviar
02.2022 - Current
F&B MANAGER
Blackhawk Country Club
07.2017 - 01.2022
F&B DIRECTOR
Diablo Country Club
06.2016 - 07.2017
DISTRICT MANAGER
Tri-National Corporation
06.2010 - 07.2016
F&B CONTROLLER ASSISTANT
Morton’s Steakhouse
01.2000 - 06.2010
Associate of Arts -
Laney College
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