Karla Box
Cincinnati,OH
Summary
Highly motivated and determined HR professional with a proven track record at CommonSpirit Health, excelling in conflict resolution and time management. Consistently exceeded performance targets while enhancing team collaboration and customer satisfaction. Skilled in document preparation and active listening, known for collaborative approach and adaptability in dynamic environments, leveraging keen problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
HR Case Resolution Specialist
CommonSpirit Health
05.2022 - Current
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently.
- Participated actively in ongoing professional development opportunities such as the Job Shadow and Mentoring programs to stay current on industry best practices and enhance personal skillset.
- Crafted and updated Standard Operating Procedures, Business Process Guides and other knowledge documents for common issues, speeding up resolution process.
HR Support Center Processor
CommonSpirit Health
04.2022 - Current
- Supported team members in their tasks, contributing to overall team success.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
HR/PR Support Center Representative
CommonSpirit Health
09.2018 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with subject matter experts to create accurate training content.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding pay, leave inquiries, insurance benefits, eligibility, and all other related HR and payroll concerns.
Financial Services Representative
Transamerica Retirement Management
02.2015 - 04.2017
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Interacted directly with customers, via inbound calls,
responding to requests for information and assistance with
their brokerage accounts to include description of account
features, communicating account balances, and executing
efficient and accurate stock trades. - Identified opportunities to cross-sell products, resulting in increased revenue for the company.
- Assisted clients in navigating life-changing financial decisions, such as retirement planning and estate management.
Education
MBA - Human Resources
University of Phoenix
Tempe, AZ09-2014
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH12-2008
Skills
- Google Apps
- Microsoft Office
- Multitasking Abilities
- De-escalation techniques
- Conflict resolution skills
- Document preparation
- Problem-solving
- Time management
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Active listening
- Web Admin
- Employee Central
- ICIMS
- Infor
- Lawson
- Team, Kronos
- Citrix
- EdAssist
- GroupOne
- Empyrean
- Pathways
- VitalCenter Online
- Neocase
- Workday
- ServiceNow
Timeline
HR Case Resolution Specialist
CommonSpirit Health
05.2022 - Current
HR Support Center Processor
CommonSpirit Health
04.2022 - Current
HR/PR Support Center Representative
CommonSpirit Health
09.2018 - Current
Financial Services Representative
Transamerica Retirement Management
02.2015 - 04.2017
MBA - Human Resources
University of Phoenix
Bachelor of Science - Criminal Justice
University of Cincinnati
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