Karla Bravo
Newark,New Jersey
Summary
Offering strong interpersonal skills and dedication to patient-centered care, eager to learn and develop in clinic setting. Brings foundational understanding of healthcare processes and ability to quickly acquire new medical knowledge and techniques. Ready to use and develop skills in patient assessment and care coordination.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ENT Ambulatory Care Tech
University Hospital
11.2023 - Current
- Conducted thorough assessments of patients'' physical, emotional, social, and environmental factors that influence overall health status in order to develop individualized care plans.
- Managed complex medical cases involving multiple chronic conditions, skillfully coordinating care across various specialties.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
Office Manager
Riverside Medical Group
05.2018 - 09.2023
- Oversee all aspects of daily business operations, including creating and maintaining personnel schedule, supervising medical and billing staff, and compiling and mailing bills, contracts, policies, invoices, and checks
- Obtain patient medical history, review medication orders for new patients, answer patient questions, and counsel patients on issues such as medications and nutritional supplements
- Interact with physicians' offices and serve as liaison between doctor, patient, and insurance company
- Streamline clinical procedures to ensure proper communication between staff, patients, and physicians
- Coordinate administrative aspects of medical care operations and providing supervision of office medical staff
- Evaluating effectiveness of internal systems and processes and driving improvements to ensure effective operations with focus on improving efficiency and increasing productivity
- Ensure safe, clean, and healthy working environment is always maintained
Clinical Supervisor
Riverside Medical Group
11.2016 - 04.2018
- Coordinated, supervised and was accountable for the daily activities of unit
- Assured that performance reviews are completed annually for staff under direct supervision, including establishing specific, individual professional development goals
- Ensured that clinical records are accurate, current, and meet medical assistance standards and licensing regulations
- Informed the treatment director and operations director in a timely manner of all relevant political, financial, clinical, and liability issues and make recommendations for any changes in procedures
- Participated in internal and external committees and management team meetings
- Consulted with clients, case manager, treatment director, office manager, or financial director when clinical concerns interface with a client's inability to pay for services
- Provided consultation and trained staff as needed including being available for staff to debrief about difficult situations
- Provided back-up clinical care to clients when assigned staff are unavailable
- Facilitated resident council meetings and group education on counseling with clients
Certified Medical Assistant
Riverside Medical Group
06.2011 - 10.2016
- Responsible for covering clinical offices based on operational need
- Assisted in the examination of patients under the direction of a Physician or Health professional, and in accordance with M.A
- Scope of practice
- Responsible for maintaining smooth patient flow by accurate assessment of patients’ needs, thorough attention to physician orders and properly scheduling and follow-up of tests and procedures performed on patient
- Acted as an intermediary between physician and patients when necessary to more appropriately use the physician time
Education
CMA -
Essex County College
Newark, NJ05-2011
High School Diploma -
North 13th Vocational School
Newark, NJ01.2008
Skills
- Inventory
- Bookkeeping
- Detail Oriented
- Infection Control
- Customer Service
- Strategic Thinking
- Time Management
- HIPPA Compliance
- Multi-Tasking Skills
- Employee Relations
- Money Management
- Office Administration
- Conflict Management
- Recruiting and Training
- Regulatory Compliance
- Database Management
- Operational Streamlining
- Written and Verbal Communication
- Medical Knowledge and Terminology
Certification
Medical Assistant Certification, Essex County College, 2010
Programssoftware
Epic Superuser, Word, Excel, Outlook, One Drive, PowerPoint
Languages
Spanish
Full Professional
Timeline
ENT Ambulatory Care Tech
University Hospital
11.2023 - Current
Office Manager
Riverside Medical Group
05.2018 - 09.2023
Clinical Supervisor
Riverside Medical Group
11.2016 - 04.2018
Certified Medical Assistant
Riverside Medical Group
06.2011 - 10.2016
CMA -
Essex County College
High School Diploma -
North 13th Vocational School
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