Summary
Overview
Work History
Education
Skills
Certification
Languages
Professional Interests
Leadership And Community Involvement
Languages
Websites
Timeline
Generic

Karla Brito

Crystal Lake,IL

Summary

Driven and organized professional with experience in administration, marketing, lending, and HR coordination. Known for being dependable, detail-oriented, and people-focused. My background in credit unions and financial services has strengthened my ability to manage confidential information, support teams, and build meaningful relationships with members and colleagues. As President of CU Latine, I’ve led projects that promote inclusion, communication, and professional growth. I’m passionate about continuing to grow in roles that involve organization, service, and community—whether that’s in executive or office support, marketing, HR, real estate and community management, loans, or within a credit union environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Loan Officer

Michigan State University Federal Credit Union
McHenry, IL
01.2025 - Current
  • Manage loan documentation and assist members across multiple branches while ensuring accuracy and compliance.
  • Partner with the Community Engagement team to coordinate event participation and promote the credit union with local communities.
  • Lead CU Latine alongside the board to coordinate cultural and professional development events that promote inclusion and employee engagement.
  • Completed training at headquarters in East Lansing, MI, focusing on compliance and member experience.

Member Service Representative II

HealthCare Associates Credit Union
Des Plaines, IL
11.2021 - 12.2024
  • Performed account and administrative support using Xperience Quest and Synapsys systems.
  • Guided members through credit union products and financial education.
  • Supported marketing and community events to increase visibility and strengthen relationships.

Branch Manager

Check ’n Go
Schaumburg, IL
03.2020 - 07.2021
  • Supervised daily operations for a payday and installment loan office, ensuring compliance and efficiency.
  • Handled hiring, onboarding, scheduling, and performance reviews for staff.
  • Created local marketing initiatives and built B2B partnerships with nearby financial institutions.
  • Balanced reports and maintained documentation for audits and corporate review.

Branch Manager

Midwest Title Loans
Palatine, IL
03.2019 - 02.2020
  • Led operations for a title loan office, including lending, collections, and staff management.
  • Managed recruiting, coaching, and compliance for a small team.
  • Built community and business partnerships with automotive and financial organizations to expand referrals.
  • Implemented grassroots marketing strategies to boost visibility and growth.

Education

Associate Degree - Marketing

McHenry County College
Crystal Lake, IL
11.2025

Skills

  • Executive & Administrative Support
  • HR & Staff Engagement
  • Marketing & Community Outreach
  • Loan Processing & Financial Counseling
  • Recruitment & Onboarding
  • Business-to-Business Partnerships
  • Scheduling & Office Coordination
  • Compliance & Confidentiality
  • Microsoft Office & CRM Systems

Certification

  • CUNA Certified Credit Union Financial Counselor – foundation in credit, housing, and financial wellness
  • HRCI Human Resource Associate Professional Certificate
  • Google Digital Marketing & E-Commerce Professional Certificate

Languages

  • English
  • Spanish

Professional Interests

  • Executive & Office Administration
  • Human Resources
  • Marketing & Communications
  • Credit Union & Financial Services
  • Loan & Mortgage Operations
  • Real Estate & Leasing
  • Community Management

Leadership And Community Involvement

  • President, CU Latine, Michigan State University Federal Credit Union, Lead CU Latine initiatives promoting diversity, inclusion, and professional growth., Partner with HR and Marketing to organize bilingual cultural and educational events., Manage internal communications, event planning, and engagement campaigns.
  • Active Member, Leadership & Engagement Groups, Participate in employee groups focused on inclusion, mentorship, and leadership., Member of the MSUFCU Book Club, supporting continuous learning and collaboration.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Loan Officer

Michigan State University Federal Credit Union
01.2025 - Current

Member Service Representative II

HealthCare Associates Credit Union
11.2021 - 12.2024

Branch Manager

Check ’n Go
03.2020 - 07.2021

Branch Manager

Midwest Title Loans
03.2019 - 02.2020

Associate Degree - Marketing

McHenry County College
Karla Brito
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