Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Karla Brockman

Amherst

Summary

Detail-oriented professional with a strong grasp of policies, procedures, and standards. Known for exceptional punctuality and a commitment to delivering outstanding customer service, contributing positively to team dynamics. Highly adaptable and motivated to embrace new challenges while swiftly mastering essential skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Mile Bluff Medical Center Inc.
Mauston
06.2024 - 01.2025
  • Registered patients by completing over-the-phone interviews to obtain demographic, insurance, and medical information.
  • Answered phones promptly in a professional manner.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Ensured accuracy of all data entered into computer system.
  • Verified insurance coverage for services provided by the facility.
  • Processed insurance verifications and authorizations to ensure coverage of services.

Call Center Representative

Mile Bluff Medical Center Inc.
Mauston
02.2021 - 06.2024
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Answered phones and routed voicemails to respective employees.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Performed data entry into computer systems for tracking purposes.
  • Recognized by management for providing exceptional customer service.

Registration Receptionist

Mile Bluff Medical Center Inc.
Mauston
03.2016 - 01.2021
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Greeted and registered patients, verified insurance information, collected copayments and deductibles.
  • Scanned documents into electronic filing systems for easy retrieval.
  • Resolved customer service issues in a timely manner while maintaining a positive attitude.
  • Verified patient demographic information and updated records accordingly.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
  • Facilitated smooth workflow by communicating any delays or issues to appropriate personnel.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Entered patient data into computer systems accurately and efficiently.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained an organized filing system for all paperwork related to patient registrations.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

New Lisbon High School
New Lisbon, WI
05-1993

Skills

  • Accurate Patient Data Entry
  • Insurance Eligibility Verification
  • Data Input Proficiency
  • Understanding of Medical Language
  • Streamlined Communication Processes
  • Effective Correspondence Techniques
  • Engaging Personality
  • Registration and admissions
  • Patient Registration
  • Clinical Patient Documentation

Affiliations

  • Flower gardening is my passion
  • I love to watch wildlife to pass the time
  • Spending time with my kids and grandkids

Certification

  • I have recently learned to become a bookkeeper
  • I have taken lessons on Microsoft Exel

References

References available upon request.

Timeline

Patient Access Representative

Mile Bluff Medical Center Inc.
06.2024 - 01.2025

Call Center Representative

Mile Bluff Medical Center Inc.
02.2021 - 06.2024

Registration Receptionist

Mile Bluff Medical Center Inc.
03.2016 - 01.2021

High School Diploma -

New Lisbon High School

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Karla Brockman