Karla Brown
DARROW,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct Service Worker/CNA
ACE Personal HealthCare Service
Baton Rouge, LA
07.2019 - Current
- Assist disabled clients to support independence and well-being.
- Monitor progress and document patient health status changes to keep care team updated.
- Administer medication as directed by physician.
- Supervised daily activities
- Guide patients to restroom to support bladder and bowel relief requirements.
- Provide compassionate and patient-focused care to cultivate well-being.
- Facilitate activities of daily living, personal hygiene management, feeding and ambulation.
Administrative Assistant 5
Louisiana Special School District
Baton Rouge, LA
07.2014 - Current
- Answered, screened and processed high volume of calls daily, email to provide information, direct visitors to the appropriate office/division/department
- Coordinate appointments, meetings and conferences and in-service meetings.
- Data entry
- ASL interpreting for Directors of District Wide Supports, staff and parents
- Schedule and arrange all travel requests
- Provide guidance and training in proper procedures and protocol of the State of Louisiana travel policy.
- Oversees all files associated with Special School District offices and collects, distributes and meters all mail.
- Assist with Admissions Office responsibilities such as preparing student records and processing record requests
- Inputs payroll information in the statewide LAGov/HCM/HR Online Time Entry System
- Track spending, prepare contracts and billing
- Answered, screened and processed high volume of calls daily
- Manage payroll for temporary, hourly and salaried employees.
- Onboarded new employees in time reporting and payroll systems.
Customer Service Manager
Chevron Oil
Baton Rouge, Louisiana
07.2007 - 07.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Inbound and outbound calls
- Training and coaching new employees
- Payroll
- Handle customer complaints
- Developed policies and procedures related to customer service operations.
- Create purchase requests for Home Oil
- Submit ticket requests
Education
Some College (No Degree) -
Delgado Community College
New Orleans, LASkills
- Clerical
- Bookkeeping
- Google Workspace
- Office Management
- Good Telephone Etiquette
- Data Entry
- American Sign Language Interpreting
- Fluent in Spoken and Manually Coded English
- Hiring and Training
- Records Organization and Management
- Collecting Vital Signs
- Emotional and Social Support
- Patient Relations
- Inbound and Outbound Calling
- Microsoft Office
- Customer Support
- Records Management Systems
- Teacher Support
- Special Education Support
- Classroom Support
- Lesson Planning
Languages
English
Native/ Bilingual
American Sign Language
Full Professional
Accomplishments
- Led team to achieve high results, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
Direct Service Worker/CNA
ACE Personal HealthCare Service
07.2019 - Current
Administrative Assistant 5
Louisiana Special School District
07.2014 - Current
Customer Service Manager
Chevron Oil
07.2007 - 07.2014
Some College (No Degree) -
Delgado Community College
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