Karla Bueno Sewell
Summary
Self-starting Operations Manager dedicated to streamlining workflows to promote organizational efficiency. Able to work cross-functionally, facilitate communication and manage deadlines to accomplish partnership and project objectives.
Skilled in working under pressure and adapting to new situations and challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Operations Manager
DailyPay
06.2021 - Current
- Optimized product operations by streamlining processes and implementing best practices improving cross-functional workflow
- Managed Product tech stack - inclusive of auditing cross-functional usage, onboarding team members and negotiating contracts to reduce cost
- Coordinated with engineering teams to troubleshoot issues
- Collaborated with Product Marketing for GTM and internal communications
- In-App User Communications - launched in-app messaging campaigns to over 1 million users and managed Spanish translations and user surveys
- Organized insights in collaboration with our DXI and Customer Support teams to facilitate the creation of a VoC program informing the Product team of possible opportunities to better serve our users
- Directed first official Hackathon - 60 participants across 5 time zones judged by C-Suite
Marketing Project Manager
Backtrace
- Co-developed and launched content for 15 campaigns that influenced 2k contacts and $700k+ in revenue
- Published 200 social posts increasing audience by 9% in the past year
- Collaborated with colleagues on the creation of annual/monthly digital marketing strategies and plans, ensuring the quality and relevancy of content
- Administered all Agile/Scrum processes for the marketing team including sprint planning, daily scrums, sprint reviews
- Communicated effectively with client and internal team regarding implementation project statuses
- Produced weekly KPI reports, monitored the performance of campaigns.
Office Manager
CommonBond
- Oversaw logistics for Women in Tech Week, CB Social Impact Award and various external workshops with an average of 50 to 200 attendees
- Executed the 'CB Office Update' project - managed $30k budget, tracked deliverables and engaged in stakeholder management with internal parties and vendors
- Acted as liaison for the coordination of product, creative and engineering teams for website rebranding project.
Media Sales Planner
beIN Media Group
- Managed over $500k in ad inventory to optimize ad sales revenue and tended to under-delivery schedules as needed
- Coordinated with marketing and maintained close communication with agencies and clients such as AT&T, Dr
- Pepper, Constellation Brands and Burger King
- Prepared post-analysis and monitor sales pacing and performance across the English and Spanish networks
- Assisted with inventory & stewardship reporting, schedule changes, and inventory shifts
- Prepared status reports, presentations, and project demonstrations for senior managers, partners, and stakeholders.
Education
Bachelor of Arts - International Studies
Fordham University
Skills
- JIRA (Scrum, Kanban, Confluence)
- Pendo
- Usertestingcom
- Zendesk
- Figma
- Data Tools (Tableau, Metabase)
- Contentful
- G Suite
- Bilingual - Spanish
- Process Improvement
- Teamwork/Collaboration
- Client and Community Focused
Certification
- Project Management Certification, Baruch College
- Certified Scrum Master, Scrum.org
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Product Operations Manager
DailyPay
06.2021 - Current
Marketing Project Manager
Backtrace
Office Manager
CommonBond
Media Sales Planner
beIN Media Group
Bachelor of Arts - International Studies
Fordham University
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