Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karla Cabello

North Miami Beach,FL

Summary

Results-oriented professional with 4+ years of experience and a proven knowledge of customer satisfaction, food sanitation and safety, and order management. Aiming to leverage skills to successfully fill Any Area at the company.

Overview

7
7
years of professional experience

Work History

Cashier / Trainer

Zara
12.2017 - 04.2019
  • I applied to work in the store, but a week later I demonstrated skills in working with the public and was promoted to cashier
  • Deliver a high level of customer service, process payments and admin tasks with a high level of accuracy, follow all security and Health & Safety procedures, greet and assist every customer in a positive and respectful manner, attend phone calls to the store, and make the final count of all the money collected in the store.

Server

Plug-in Karaoke
02.2019 - 10.2019
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Write patrons' food orders, check with customers to ensure satisfaction, check patrons' identification for age requirements, and create an exceptional guest experience.

Server / Mentor, Trainer

Landshark bar and grill, Margaritaville Hollywood Beach resort
12.2019 - 02.2021
  • Continuously strive to raise customer service standards, control guest checks, mentor and train new waiters, take orders, create memorable experiences, manage time efficiently, check patrons' identification, and maintain top sales records.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Head Bartender

Astra Rooftop Wynwood
01.2022 - 10.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.

Restaurant & Bar Manager

Red Rooster Overtown
11.2022 - Current
  • Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
  • Enhanced team performance through effective staff training and development programs.
  • Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
  • Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
  • Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
  • Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Increased revenue with targeted promotions, special events, and upselling techniques.
  • Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
  • Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
  • Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
  • Managed inventory control, ensuring optimal stock levels and minimizing waste.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.
  • Pool Hall Manager Fridays and Saturday.

Education

A.S. Business Administration -

University of Santa Maria
Caracas, Capitol District
08.2012

Skills

  • Fluent in both English and Spanish
  • Professional in Guest relations
  • Worked with POS Systems such as R365, Toast, Xtrachef and Micros
  • Scheduling Staff for the restaurant, club and Beos
  • Labor Management
  • Operations Oversight
  • Multitasking Abilities
  • Ordering Supplies
  • Work best under presure
  • Excellent Communication
  • Delegating Assignments and Tasks
  • Supply Ordering and Management
  • Recruitment and hiring
  • Building Maintenance
  • Inventory Control

References

  • Cristian Olivares, General Manager, Ahumar Miami, Dua Miami Hotel, Miami FL. 1(786)223-7082
  • Federico de la Fuente, Director of Operation, Grove Bay Hospitality Group, Miami FL. 1(786)389-3651
  • Anastasia Saint-Eloi, Sales & Event Manager, Red Rooster Overtown, Miami Fl. 1(786)806-1242
  • Francesca Hosein, Restaurant & Bar Manager, Beauty & the Butcher, Coral Gables Fl. 1(786)205-0929
  • Tyrease Rice, General Manager, Blue Collar, Miami Fl. 1(305)744-2945
  • Julie Mathwich, Head server, Margaritaville Hollywood Beach Resort, FL, 1(954) 678-8278

Timeline

Restaurant & Bar Manager

Red Rooster Overtown
11.2022 - Current

Head Bartender

Astra Rooftop Wynwood
01.2022 - 10.2022

Server / Mentor, Trainer

Landshark bar and grill, Margaritaville Hollywood Beach resort
12.2019 - 02.2021

Server

Plug-in Karaoke
02.2019 - 10.2019

Cashier / Trainer

Zara
12.2017 - 04.2019

A.S. Business Administration -

University of Santa Maria

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