Karla Cain
Sandy
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server-Moda Center
Levy Restaurants
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
FINE DINING WAITER
McMenamins
06.2016 - 10.2024
- Consistently achieve the highest guest check averages among all full-time servers through suggestive selling
- Responsible for opening/closing, coaching and mentoring new servers regarding menu items and company policies and procedures
- Frequently assisting colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience
- Maintained knowledge of restaurant menu items and specials to answer questions accurately
- Consistently offered professional, friendly, and engaging service
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest
- Demonstrated ability to work well under pressure in fast-paced environment
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
HOME CARE PROVIDER
Oregon Home Care Commission
03.2017 - 08.2021
- Assisted clients with daily activities such as, dressing, grooming, meal preparation and household tasks
- Administered prescribed medications according to physician instructions
- Collaborated with physicians, nurses, social workers, family members and other healthcare professionals to ensure quality care for patients
- Transported clients to appointments or outings in accordance with safety regulations
FINE DINING SERVER
Salishan
03.2015 - 06.2016
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest
- Delivered food items from kitchen swiftly without compromising quality or temperature control
- Maintained knowledge of restaurant menu items and specials to answer questions accurately
- I have in-depth knowledge of all aspects of food and beverage service in a high volume restaurant
- Extensive knowledge of wine and spirits
- Provided excellent customer service by anticipating needs, responding promptly to requests, and resolving any issues quickly
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest
- Developed positive relationships with customers through attentive listening and conversation
FINE DINING SERVER/BARTENDER
Chinook Winds Casino
01.2012 - 06.2015
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Education
BUSINESS MANAGEMENT -
BCTI
06.2001
Skills
- Patience and empathy
- Strong communication skills
- Exceptional customer service
- Safe food handling
- Staff training
- POS system operations
- Fine dining experience
- Sales
- Food allergy awareness
- Problem-solving
- Time management
- Cash handling proficiency
- Self motivation
- Organizational skills
- Strong work ethic
Certification
- Food Handler Certification
- OLCC Service Permit
- Professional Development Certification
- Nutrition
Timeline
Server-Moda Center
Levy Restaurants
10.2024 - Current
HOME CARE PROVIDER
Oregon Home Care Commission
03.2017 - 08.2021
FINE DINING WAITER
McMenamins
06.2016 - 10.2024
FINE DINING SERVER
Salishan
03.2015 - 06.2016
FINE DINING SERVER/BARTENDER
Chinook Winds Casino
01.2012 - 06.2015
BUSINESS MANAGEMENT -
BCTI
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