Karla Carrillo

• Conduct evidence-based clinical reviews and collaborate with physicians to determine medical necessity for air and ground specialty transports, ensuring safe and timely patient transitions.
• Coordinate with hospitals, case managers, and multidisciplinary teams across Texas and neighboring states to facilitate appropriate levels of care and smooth continuity of services.
• Communicate complex clinical determinations in patient-friendly language, applying motivational interviewing to improve understanding, adherence, and follow-through with post-care instructions.
• Analyze patterns in utilization, identify system barriers, and recommend process improvements that reduce delays in patient transport approval.
• Maintain precise documentation in CRM and EMR platforms, ensuring regulatory compliance and driving improved patient outcomes through accurate reporting.
• Expedited claim resolution by effectively communicating clinical rationale for treatment recommendations to insurance reviewers.
• Managed complex case assessments, determining appropriate levels of care and transportation options for patients.

• Educated over 150 clients this past year on treatment expectations, dosing, safety, aftercare, and adherence.

• Delivered 1:1 patient-level teaching on self-care, contraindications, and product administration, applying motivational interviewing to increase treatment confidence and reduce anxiety.

• Built and managed a client panel of 100+ recurring patients, strengthening long-term adherence through personalized follow-ups and proactive communication.

• Led business operations including scheduling, documentation, inventory, and CRM tracking, improving workflow efficiency and achieving a 30% increase in repeat visits.

• Identified gaps in patient understanding and created simplified educational materials to support informed decision-making and safe product use.

• Maintained a zero-complication record through rigorous assessment, safety checks, and rapid triage of patient concerns.

• Conducted in-person injection training for patients receiving their first GLP-1 dose; reinforced adherence by using open-ended questions to evaluate comprehension and promote long-term compliance.

• Provided virtual and telephonic injection training, disease education, and adherence support to 300+ rare-disease patients, ensuring safe use of specialty medications.

• Collaborated with 50+ clinics, case managers, and providers to coordinate timely therapy initiation and for remainder of treatment.

• Conducted motivational interviewing to improve patient confidence with self-administration, resulting in measurable increases in adherence and therapy continuity.

• Delivered product-specific education on safety, dosing, efficacy, storage, and administration, tailoring communication to varying health literacy levels.

• Maintained high-quality documentation in Salesforce/CRM systems, providing data insights that helped strengthen engagement strategies across cross-functional teams.

• Partnered with specialty pharmacies to troubleshoot shipment delays, access barriers, and benefit investigations ensuring patients received medication without interruption.

• Educated HCPs and office staff on therapy support programs and clinical resources, decreasing treatment barriers and improving patient onboarding.

• Led high-acuity triage and rapid assessments, coordinating multidisciplinary responses to ensure safe, timely patient care for critically ill populations, including rare-disease patients.
• Provided bedside education to patients and families regarding disease processes, treatment plans, and follow-up care—strengthening adherence after discharge.
• Utilized motivational interviewing to manage anxiety during acute crises, ensuring patients understood treatment expectations and self-management strategies.
• Functioned as charge nurse, supporting team communication, resource allocation, and unit-level quality improvement initiatives.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.

• Conducted rapid triage, assessed patient conditions and coordinated multidisciplinary responses.
• Provided high-quality emergency care across diverse hospital systems, frequently treating patients with sickle cell disease, particularly in underserved and urban communities.
  
• Gained insight into regional variations in sickle cell disease management, strengthening cultural competence and flexibility in patient education and engagement strategies.
• Adapted to many different hospital setting and management styles while maintaining professionalism and autonomy.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.

• Delivered hands-on clinical education to over 300+ multidisciplinary staff across Wake County on the safe administration of five epinephrine auto-injector brands, strengthening emergency response readiness and adherence to pediatric safety protocols.

• Trained teachers, teacher aides, and school personnel to support pediatric patients with complex chronic conditions (diabetes, asthma, epilepsy, seizure disorders, severe allergies), providing injection technique training, symptom-management guidance, and individualized care procedures.

• Conducted structured competency assessments and quarterly follow-up evaluations to reinforce retention, ensure ongoing compliance, and improve care consistency for medically fragile students.

• Collaborated with families, educators, and school nurses to reinforce care plans, optimize communication, and ensure safe, coordinated support for students requiring rescue medications or chronic disease management.

• Launched nursing career in a high-volume academic medical center, caring for patients with a wide range of acute and chronic conditions, including sickle cell disease.
• Built foundational skills in patient assessment, triage, and rapid clinical decision-making, with special attention to timely and compassionate care for underserved populations.
• Supported sickle cell patients during acute pain episodes, administering IV therapies and collaborating with senior nurses and physicians to implement appropriate care protocols.
• Focused on patient and caregiver education, reinforcing discharge instructions and teaching strategies to manage sickle cell symptoms at home.
• Developed strong communication and teamwork skills by working closely with interdisciplinary teams in a fast-paced environment—skills now central to delivering outreach and education in the field.

• Delivered high quality, evidence-based care in a fast paced emergency department.
• Conducted rapid triage by assessing patient conditions and assigning room based on their condition and medical history.
• Demonstrated knowledge of technical procedures and proper equipment use.
• Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
• Prevented medication errors by diligently verifying patient information, medication orders, dosages, routes of administration, and potential interactions before administering medications.

• Responded to patient emergencies to provide prompt and correct intervention .
• Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
• Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
• Administered medications and treatments to manage patient's condition.
• Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.