Karla Carrington
Brooklyn,NY
Summary
Results-driven Chief Administrative Officer and Vice President of Operations with a proven track record of driving organizational success through strategic leadership and operational excellence. Over 15 years of experience in overseeing and optimizing administrative functions, implementing efficiency-driven processes, and spearheading cross-functional teams to achieve corporate objectives. Demonstrated expertise in financial management, resource allocation, and risk mitigation, contributing to substantial cost savings and revenue growth.
Overview
16
16
years of professional experience
Work History
Chief Administrative Officer
Straight-friendly.com
- Current
- Developed business strategies by analyzing metrics and completing actionable items to advance startup company objectives
- Procured and established global partnerships with venture capitalists and angel investors by implementing a targeted marketing campaign and building a global marketing team
- Streamlined administrative processes, optimizing resource allocation, and improving workflow efficiency
- Oversaw a team of 11 administrative professionals, fostering a culture of collaboration and accountability
- Implemented training programs to enhance team skills, resulting in a 15% increase in productivity
- Spearheaded the development and implementation of organizational strategies, aligning administrative functions with overarching business objectives
- Assisted in the development and execution of strategic initiatives, playing a pivotal role in aligning organizational goals with key performance indicators
- Implemented automated project tracking and budgeting processes for greater efficiency
- Led cross-functional teams to enhance operational efficiency, resulting in a 20% reduction in administrative costs
- Implemented project management best practices, resulting in a 15% improvement in project delivery timelines.
Financial Advisor/Life Insurance Agent
New York Life Insurance
01.2020 - 01.2023
- Conduct thorough financial assessments for clients to understand their current financial situations, goals, and risk tolerance
- Develop personalized financial plans that include recommendations for investment strategies, retirement planning, estate planning, and tax optimization
- Regularly review and update financial plans to ensure they align with clients' evolving needs and market conditions
- Build and maintain strong relationships with clients through regular communication and by addressing any inquiries and concerns promptly, providing excellent customer service
- Proactively identify opportunities for additional financial services and insurance products that align with clients' needs
- Ensure compliance with all FINRA and SEC rules and regulations and company policies in all financial planning and insurance-related activities
- Maintain accurate and up-to-date client records and documentation.
Chief of Staff & Vice President of Operations
Calvary Counseling Center
01.2016 - 01.2020
- Researched and analyzed the company's revenue, productivity, and sales metrics from various source systems
- Managed, trained, and supervised eight administrative professionals, fostering a collaborative and high-performance work environment
- Conducted research and analysis to inform decision-making processes, facilitating data-driven strategic planning
- Formulated and enforced policies to ensure compliance with industry regulations and internal standards
- Functioned as a primary point of contact between the CEO and internal/external stakeholders
- Drafted and edited correspondence, speeches, and presentations on behalf of the CEO
- Introduced cost-saving measures, resulting in a 25% reduction in overhead expenses
- Provided mentorship and guidance to team members, facilitating professional development and growth
- Organized 70-person staff into operational units, each with a focus on managing internal operations, leading strategic projects, and improving internal processes
- Developed metrics and implementation plans to reduce the cost of hazardous waste disposal by 40% and reduce the cost of general waste by 10%.
C-Suite Executive Assistant
Burberry, PLC
01.2011 - 01.2016
- Provided C-level executive support to the President and CEO of the Americas, managing a wide range of administrative tasks and ensuring smooth day-to-day operations
- Scheduled and attended daily executive strategy sessions to establish goals and discuss the progress of ongoing company initiatives
- Cultivated strong relationships with key stakeholders internally and externally
- Coordinated and prioritized executive activities to ensure the achievement of daily goals while optimizing the CEO's schedule for maximum efficiency
- Organized complex international travel and global meetings for Spring/Summer and Fall/Winter season fashion weeks in New York, London, Milan, and Paris including private/commercial air travel, ground transportation, and all accommodations
- Served as a liaison between executive leadership and various administrative units, ensuring seamless communication and coordination
- Built and administered on-brand project plans for leadership offsites, team retreats, team-building activities, and board meetings
- Delivered executive offsites and board meetings that were consistently executed on time and budget, resulting in increased executive retention and satisfaction
- Scheduled showroom viewings inclusive of booking models and catering for C-Suite Executives of luxury retailers including Neiman Marcus, Saks 5th Avenue, and El Palacio de Hierro to preview upcoming lines
- Composed correspondence on behalf of the CEO, responding to emails where an independent response was appropriate.
Education
BS - Leadership and Management Studies
New York University
New York, NY01.2023
AAS - Business Management
Borough of Manhattan Community College
New York, NY01.2021
Skills
- Microsoft Office Suite
- SalesForce
- Concur Travel Management
- Staff Management
- Forecasting and Budgeting
- Notary Public
- Data Analysis
- Team Oversight
- Relationship Building
- Accounting Principles
- Project Management
- Business Process Improvement
- Forecasting and Planning
- Strategic Planning
- Economic Analysis
- Performance Benchmarking
- Portfolio Management
- Organizational Development
- Business Administration
- Marketing and Advertising
Timeline
Financial Advisor/Life Insurance Agent
New York Life Insurance
01.2020 - 01.2023
Chief of Staff & Vice President of Operations
Calvary Counseling Center
01.2016 - 01.2020
C-Suite Executive Assistant
Burberry, PLC
01.2011 - 01.2016
Chief Administrative Officer
Straight-friendly.com
- Current
BS - Leadership and Management Studies
New York University
AAS - Business Management
Borough of Manhattan Community College
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