Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Karla Castillo

Lawrenceville,GA

Summary

Dynamic professional with extensive experience in customer service and staff management at Krispy Kreme. Proven ability to enhance sales through effective training and mentoring. Skilled in cash handling and inventory control, while fostering strong parent-teacher communication. Passionate about creating engaging environments for children and ensuring their safety and development.

Overview

4
4
years of professional experience

Work History

Cashier

McDonald's
Lawrenceville, GA
07.2024 - Current
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained work area and kept cash drawer organized.
  • Collected payments and provided accurate change.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Lead Daycare Teacher

Cadence Academy
Lawrenceville, GA
08.2022 - 08.2024
  • Fostered open and effective communication with parents regarding their children's development and daily activities.
  • Created weekly reports summarizing the activities conducted throughout the week at the center.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Organized and led activities to promote physical, mental, and social development.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Communicated with children's parents and guardians about daily activities, behaviors, and problems.
  • Supervised children in classroom and playground settings, ensuring their safety and well-being.

Shift Supervisor

Krispy Kreme
Buford, GA
10.2020 - 07.2022
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Made sure we had enough product in our store.
  • print out product reports
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Identified needs of customers promptly and efficiently.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

Education

High School Diploma -

Mountain View High School
Lawrenceville
05-2020

Some College (No Degree) -

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Customer service
  • Time management
  • Problem solving
  • Basic math
  • POS systems
  • Parent-teacher communication
  • Classroom organization
  • Loves children
  • Fluent in Spanish
  • Cash handling expertise
  • Staff management
  • Sales monitoring
  • Training and mentoring
  • Inventory control and record-keeping

Languages

Spanish
Native/ Bilingual

Affiliations

  • Spend time with friends
  • Enjoy Listening to music
  • Enjoy watching movies

Timeline

Cashier

McDonald's
07.2024 - Current

Lead Daycare Teacher

Cadence Academy
08.2022 - 08.2024

Shift Supervisor

Krispy Kreme
10.2020 - 07.2022

High School Diploma -

Mountain View High School

Some College (No Degree) -

Georgia Gwinnett College

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Karla Castillo