Karla Castillo
Spring,TX
Summary
Bilingual professional with strong background in office management. Skilled in optimizing administrative processes and enhancing team productivity. Valued for ability to adapt to changing requirements and drive results. Strong organizational skills, effective communication, and collaborative approach ensure reliable support and team success.
Overview
8
8
years of professional experience
Work History
Assistant Office Manager
Houston Independent School District- Northside HS
10.2019 - Current
- Assisted in translating meetings with parents
- Confirmed parent meetings/conferences via phone
- Filed student confidential paperwork
- Covered classes if needed when teachers needed to attend meetings
- Assisted counselors with setting up meetings with students throughout the school day
- Evaluated potential ESL student
- Assisted with ESL records requests and filing
- Faxed Social Security paperwork
- Prepared suspension paperwork
- Input suspension in school system
- Assist with student attendance
- Run reports needed by Assistant Principal
- Facilitated registration processes for new students by collecting required documentation and inputting data into the system accurately.
- Assigning substitutes to classes
- Submitting teacher absences
- Make parent call-outs thorough school system
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Coordinated communication between parents, teachers, and administrators, fostering strong relationships within the school community.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Answered and transferred multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Contributed to a positive school atmosphere by greeting students each day with warmth and attentiveness upon their arrival at the main office area.
- Provided exceptional customer service by responding promptly to inquiries from parents and guests both in-person and via phone or email correspondence.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Provided exceptional customer service to visitors at the front desk by offering assistance or directing inquiries to appropriate personnel as needed.
- Supported school administrators in daily tasks, contributing to a well-managed and organized work environment.
Crew Member
Raising Cane's Restaurants
12.2016 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
Food Runner
Pax Americana
10.2017 - 06.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Assisted in training new food runners, improving team efficiency and service quality.
Education
Jefferson Davis High School
1101 Quitman St Houston, Tx 7700905-2012
Skills
- Customer service
- Office administration
- Staff training
- Data inputting
Languages
Spanish
Native or Bilingual
Timeline
Assistant Office Manager
Houston Independent School District- Northside HS
10.2019 - Current
Food Runner
Pax Americana
10.2017 - 06.2018
Crew Member
Raising Cane's Restaurants
12.2016 - 09.2019
Jefferson Davis High School
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