Karla Castillo
Manhattan,KS
Summary
Manager-in-training with over six years of retail experience and four years in management. Proven ability to enhance customer service and resolve conflicts effectively. Expertise in scheduling, employee training, and team oversight. Committed to driving operational success and fostering a positive work environment.
Overview
19
19
years of professional experience
Work History
DELIVERY DRIVER
AMAZON
Cincinnati, Ohio
10.2020 - 12.2022
- Delivered packages efficiently to customers across designated routes.
- Managed time effectively to complete all deliveries within assigned time frames.
ASSISTANT MANAGER
MONACO EXCHANGE INC.
MIAMI BEACH, FLORIDA
11.2016 - 09.2020
- Good communication with customers, staff, and management
- Settled interpersonal issues between employees.
- Assisted with the screening of new recruits.
- Trained and mentored new employees.
- Oversaw employee activities and created scheduling charts.
- Proactively participated in meetings and helped create new practices.
CHIEF EXECUTIVE SECRETARY
PUBLIC MINISTRY
CARACAS, VENEZUELA
03.2010 - 02.2016
- Processed a range of documentation and entered information into databases.
- Scheduled meetings and coordinated appointments.
- Streamlined communication between executives in other departments.
ADMINISTRATIVE ASSISTANT
PROCESAL EXPRESS, CA.
CARACAS, VENEZUELA
02.2004 - 12.2009
- Managed scheduling and calendar coordination for executives and team members.
- Facilitated communication between departments and external partners effectively.
Education
BA AUDIOVISUAL -
I.U.T.I.R.L.A.
Venezuela01.2016
Skills
- LANGUAGES
- Native
- Intermediate
- Problem solving
- Team collaboration
- Adaptability to change
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
DELIVERY DRIVER
AMAZON
10.2020 - 12.2022
ASSISTANT MANAGER
MONACO EXCHANGE INC.
11.2016 - 09.2020
CHIEF EXECUTIVE SECRETARY
PUBLIC MINISTRY
03.2010 - 02.2016
ADMINISTRATIVE ASSISTANT
PROCESAL EXPRESS, CA.
02.2004 - 12.2009
BA AUDIOVISUAL -
I.U.T.I.R.L.A.