Karla Ceballos
Omaha,NE
Summary
Highly Focused and responsible college student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service, Responsibility and Teamwork . Motivated to learn, grow and provide excellent customer service.
Overview
6
6
years of professional experience
Work History
Receptionist
Bark Avenue Omaha
Omaha, NE
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained detailed records of each pet''s history, preferences, and medical information, promoting individualized care for every dog in our facility.
- Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
- Contributed to a welcoming atmosphere by greeting clients professionally at drop-off and pick-up times while addressing any questions or concerns they had.
Babysitter
The Morales Family
Omaha, NE
04.2019 - Current
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Maintained safe environments at all times.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Played games and read books to young children, limiting TV and mobile device time.
Floral Clerk
Hyvee
Omaha, NE
07.2022 - 09.2024
- Put up, maintained and removed displays for holidays and seasons.
- Provided customers with information about proper care of different flowers and plants.
- Reordered and restocked supplies such as ribbon and raffia.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Concessions Worker
Henry Doorly Zoo and Aquarium
Omaha, NE
03.2021 - 08.2022
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Performed sanitation procedures such as washing dishes, mopping, sweeping and steaming counters.
- Restocked condiments, service supplies and snack bar foods throughout shifts to stay ahead of customer demands.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Set up and broke down snack bar daily to serve over [Number] customers.
Sales Associate
Dicks Sporing Goods
Omaha, NE
08.2021 - 05.2022
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Kept register totals correct with accurate handling of cash, check and card orders.
- Communicated item availability with retail team members and shoppers.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
Admissions
Funplex Funpark
Omaha, NE
06.2020 - 07.2021
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Education
Gross Catholic Highschool
7700 S 43rd St, Bellevue, NE 68147Skills
- High attention to detail
- School engagement
- Social skills
- Customer service
- Following directions
- Fast-learner
- Facility Cleaning
- Plant Care and Handling
- Critical Thinking
- People Skills
- Basic Math
- Organizational Skills
- Team Building
- Customer Service
- Data Management
- Problem Resolution
- Relationship Building
- Reliable & Trustworthy
- Order Preparation and Processing
- Customer Orders
- Inventory Monitoring
Accomplishments
Nebraska State Cheer & Dance Championships (2020)
Won two state medals for routine and gameday
Affiliations
- Small bouquet business owner on social media ( purablooms )
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Bark Avenue Omaha
11.2024 - Current
Floral Clerk
Hyvee
07.2022 - 09.2024
Sales Associate
Dicks Sporing Goods
08.2021 - 05.2022
Concessions Worker
Henry Doorly Zoo and Aquarium
03.2021 - 08.2022
Admissions
Funplex Funpark
06.2020 - 07.2021
Babysitter
The Morales Family
04.2019 - Current
Gross Catholic Highschool