Karla Cervantes
Oakland,CA
Summary
Bilingual (Spanish and English). Administrative skills such as EMR, billing and coding, scheduling, validating insurance, collecting fees, and telephone techniques. Great Social skills and customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Medical Member Services Coordinator
Native American Health Center
12.2023 - Current
- Developed and maintained relationships with members to ensure satisfaction with services.
- Assisted members in resolving issues or complaints in a timely manner.
- Maintained accurate records of all member interactions in the customer database system.
- Collaborated with senior management to develop strategies for improving member services.
- Advised senior management on best practices related to enhancing customer experience.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Digital Shopper
Walmart
08.2022 - 01.2023
- Assists customers with fulfillment procedures and programs
- Fulfill customers’ orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up
- Making appropriate product substitutions and consulting with customers as needed to ensure satisfaction and following up on out-of-stock merchandise.
Guest Advocate
Target
11.2021 - 04.2022
- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Follow body language and verbal clues to tailor your approach
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices.
Education
High School Diploma -
Lighthouse High School
01.2021
Medical Assisting Certification -
Carrington College
Skills
- Bilingual (Spanish and English)
- Quality control
- Multitasking
- Administrative and Office Support
- Problem Resolution
- Adaptability
- Teamwork and Collaboration
- Decision-Making
- Calm Under Pressure
- Administrative skills such as EMR, billing and coding, scheduling, validating insurance, collecting fees, and telephone techniques
- Great Social skills
- Customer service
- Strong Organization
- Salesforce Experience
- Member retention strategies
- Customer service focus
- De-Escalation Techniques
- Call Documentation
- Professional telephone demeanor
- Schedule mastery
Affiliations
- Active in the community
- Enjoys cooking
- Loves nature walks
References
References available upon request.
Timeline
Medical Member Services Coordinator
Native American Health Center
12.2023 - Current
Digital Shopper
Walmart
08.2022 - 01.2023
Guest Advocate
Target
11.2021 - 04.2022
High School Diploma -
Lighthouse High School
Medical Assisting Certification -
Carrington College
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