Karla Chandler
Mars Hill,NC
Summary
Dependable Bookstore Assistant at Mars Hill University, recognized for enhancing customer satisfaction through exceptional service and effective cash handling. Skilled in verbal communication and adept at recommending products tailored to customer needs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
32
32
years of professional experience
Work History
Bookstore Assistant/Textbook Coordinator
Mars Hill University
08.1993 - Current
- Supported the organization by participating in campus activities that increased sales and customer contact.
- Managed cash register transactions efficiently, ensuring accuracy in deposits and daily reporting to business office.
- Trained new employees on store policies and procedures.
- Organized overstock in storage area effectively to optimize space. Kept shelves well-stocked for easy browsing by customers.
- Handled customer inquiries via phone or email, resolving issues promptly while maintaining professionalism at all times.
- Ordered retail supplies from wholesalers, securing better pricing options which translated into increased overall profitability for this bookstore department.
- Collaborated with team members to ensure smooth daily operations, fostering a cohesive work environment.
- Contributed to a positive store atmosphere with excellent customer service skills and a welcoming demeanor.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized and maintained a comprehensive inventory of textbooks, ensuring easy rental pick up for students and faculty.
Education
Mars Hill College
Mars Hill05-1993
Skills
- Organizational growth
- Cash handling proficiency
- Scheduling flexibility
- Customer service
- Honest and dependable
- Time management
- Customer assistance
- Verbal and written communication
Timeline
Bookstore Assistant/Textbook Coordinator
Mars Hill University
08.1993 - Current
Mars Hill College
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