Karla Chavez

• Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
• Assessed patients, determined needs, and managed care.
• Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
• Trained and Mentored new staff members in correct clinic procedures and protocols
• Enhanced team collaboration
• Responded to crisis situations with calm and professional approach to optimize support.

• Submit Prior Authorizations for medications to a variety of health insurances including Medicare, Medicaid, Blue Cross Blue Shield, Aetna and HealthChoice

Document in EMR thoroughly and accurately during the evaluation, diagnosis, and
treatment for each patient
• Code each visit for appropriate billing
• Conduct preliminary testing procedures with patients and prepare exam rooms to
ensure efficient flow of patients
• Input auto refraction into phoropter
• Conduct over refraction for contact lens patients
• Check lens prescription using lensometer
• Update and maintain patient records
• Manage materials inventory and keep exam rooms appropriately stocked with supplies
• Perform frame adjustments and repairs
• Order contact lenses for delivery
• Educate patients on contact lens placement
• Use slit lamp to confirm correct contact lens placement
• Help patients select frames
• Manage and schedule patient appointments
• Communicate with patient's through answering phone calls and returning phone calls
• Greet patients upon arrival
• Collaborate with team members on a multitude of daily tasks
• Maintain confidentiality of patient information