Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karla Chinen

Murrieta,California

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. I am also a caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

16
16
years of professional experience
1
1
Certification

Work History

In-Home Support Service Provider

In-Home Support Service
12.2017 - Current
  • Caregiver to autistic son for over ten years.
  • Drive son to school and doctor appointments and manage his care.
  • I approached issues proactively to meet my son's current and future needs.
  • I facilitated community outreach to expand participation and support.

Event Coordinator

Rock Creek Garden
04.2014 - 11.2017
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.

Vice President of Merchant Service

Banc Of America
04.2012 - 03.2014
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Personal Banker

Bank Of America
05.2010 - 04.2012
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.

Customer Service Rep III

Bank Of America
02.2008 - 05.2010
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Bachelor of Arts - Psychology

University of Arizona Global Campus
180 South Arizona Ave Suite#301, Chandler, AZ. 852
05.2024

Skills

  • Client Relations
  • Work Orders
  • Industry Knowledge
  • Services Optimization
  • Data Entry
  • Scheduling
  • Strategic Planning
  • Operations Management
  • Workforce Management
  • Staff Development
  • Performance Management

Certification

  • Certificate Event Planner, California State University San Marcos - Completed 2014

Languages

Spanish
Native or Bilingual

Timeline

In-Home Support Service Provider

In-Home Support Service
12.2017 - Current

Event Coordinator

Rock Creek Garden
04.2014 - 11.2017

Vice President of Merchant Service

Banc Of America
04.2012 - 03.2014

Personal Banker

Bank Of America
05.2010 - 04.2012

Customer Service Rep III

Bank Of America
02.2008 - 05.2010

Bachelor of Arts - Psychology

University of Arizona Global Campus

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Karla Chinen