Karla Cochran
Casper,WY
Summary
At our District office I am responsible for recruiting for new staff for 41 Agents around the state as well as succession planning for Agents that are looking at leaving and selling their book of business. I am responsible for vetting candidates and then once the candidate is hired, I walk them through the on boarding process, initiate contracts and start them on training material.
When Agents call with customer issues that they are not able to resolve, I take them and escalate to a higher tier for resolution. I help Agents and customers with insurance policy questions, claims and underwriting decision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
District Recruiting Manager
Farmers Insurance District Office- Don Mealer
04.2019 - Current
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
- With my prior insurance experience I was also involved in training new hires.
- Helped Agents trouble shoot issues and worked directly with underwriting to find a resolution for customers, Agents and staff.
Customer Service Representative
Farmers Insurance- Rory Shogren Agency
09.2013 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly.
- Wrote and bound insurance policies based on customer needs.
- Explained coverages to customers.
- Handled claims for insureds when needed.
Massage Therapist/ Cosmetologist
Seasons Day Spa
04.2011 - 09.2013
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Provided other services as needed. Manicures, Pedicures, Facials.
Education
Cosmetology
Basics School of Beauty
Casper, WyomingMassage Therapy
Headlines Academy, Inc.
Rapid City, SDUniversity of Wyoming
Laramie, WYHigh School Diploma -
Dubois High School
Dubois, WY05.2008
Skills
- Organization
- Policy understanding
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Account Management
Certification
- Wyoming Property and Casualty Producer License - June 2014 to Present
- Wyoming Life and Health Producer License - December 2014 to Present
Timeline
District Recruiting Manager
Farmers Insurance District Office- Don Mealer
04.2019 - Current
Customer Service Representative
Farmers Insurance- Rory Shogren Agency
09.2013 - 10.2017
Massage Therapist/ Cosmetologist
Seasons Day Spa
04.2011 - 09.2013
Cosmetology
Basics School of Beauty
Massage Therapy
Headlines Academy, Inc.
University of Wyoming
High School Diploma -
Dubois High School
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