Karla Colina
Riverbank,CA
Summary
Talented with numbers, computer, and costumer services, with 3 years operating cash register with different payment methods, expert in customer service during peak hours and high demand, maintaining the appearance of the store, product quality, friendliness and supervising employees. Taking care of the presentation of merchandise and monitoring transactions. Focused on enforcing health, safety, service procedures, monitoring daily activities, inventory, and merchandise restock to minimize losses.
Responsibility, honesty and quality in work defines me.
Overview
6
6
years of professional experience
Work History
Cashier Assistant Manager
Taqueria El Compadre
05.2021 - Current
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Oversaw employee performance, corrected problems.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Assisted customers with special requests or needs, demonstrating empathy for their experience.
- Mentored new cashiers.
- Cultivated and strengthened lasting client relationships.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register to record transactions accurately and efficiently. Processed refunds and exchanges in accordance with company policy.
Waitress
Taqueria El Compadre
09.2019 - 04.2021
- Collaborated with team members to achieve sales targets.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities.
- Participated in monthly inventory checks.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
COOK
Taqueria El Compadre
07.2019 - 07.2020
- Communicated closely with servers to fully understand special orders for customers.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained clean and organized work areas at all times.
Cashier Manager
Quality Cleaners Laundry
09.2017 - 01.2019
- Assisted customers in need to promote pleasant experiences and encourage return business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Organize merchandise inventory, using the first-in, first-out method.
Education
No Degree - ESL Program.
Modesto Junior College
Modesto, CANo Degree - Accounting
Universidad Yacambu
Cabudare, Lara. VenezuelaHigh School Diploma -
U. E. Colegio Las Fuentes
Av. German Garmendia, Barquisimeto, Lara, Vzla07.2011
Skills
- Cash Register Operation
- Discrepancy Resolution, Problem-Solving
- Basic Math
- Microsoft Office and Excel office
- Document drafting
- Stock replenishment and Inventory Accounts Reconciliation
- Invoice and Manifest Review
- Quality Control
- Documentation And Reporting
- Employee Training and Development
- Customer Service
- Food handling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier Assistant Manager
Taqueria El Compadre
05.2021 - Current
Waitress
Taqueria El Compadre
09.2019 - 04.2021
COOK
Taqueria El Compadre
07.2019 - 07.2020
Cashier Manager
Quality Cleaners Laundry
09.2017 - 01.2019
No Degree - ESL Program.
Modesto Junior College
No Degree - Accounting
Universidad Yacambu
High School Diploma -
U. E. Colegio Las Fuentes
Similar Profiles
Gabrielle MoscosoGabrielle Moscoso
Restaurant Server at El Compadre RestaurantRestaurant Server at El Compadre Restaurant
Odily ZeledonOdily Zeledon
Cashier Assistant Manager at El CompadreCashier Assistant Manager at El Compadre
Danalynn MedinaDanalynn Medina
Food Server at El CompadreFood Server at El Compadre