Karla Contreras
Powell,OH
Summary
Healthcare professional dedicated to providing quality patient care and support. Remain calm and effective in difficult and stressful encounters. Diffuse complex situations by providing and managing patient needs.
Overview
2025
2025
years of professional experience
3
3
Certifications
1
1
Language
Work History
Style Team Member
Target, Mens DBO
1 2017 - Current
- Answer customer questions about products and services.
- Deliver energetic responses to customers in-store and by telephone.
- Use POS system to process sales, returns, online orders, and gift card activations.
- Train and supervise new employees by providing selling strategies and best practices.
Nursing Aide
The Ganzhorn Suites
02.2022 - 07.2022
- Monitor, track, and relay important patient information to healthcare staff in order to optimize treatment plan and care delivery.
- Maximize resident satisfaction by helping individuals carry out personal tasks.
- Supervise and maintain patient rooms, common areas, and nurse stations.
- Utilize communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Student Nurse Aide
Meadow Grove Transitional Care
12.2021 - 12.2021
- Respond to patient requests for personal needs and supplies.
- Uphold policies across different patient-facing areas.
- Document patient needs through encounters.
Scheduler
Ohio State University Physicians
09.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling.
- Trained and supervised employees on the Gastroenterology departments policies and procedures.
- Answered and managed incoming and outgoing calls while notating accurate messages for triage nurses and doctors.
- Maintained 100% on Quality Assurance Assessments by going above and beyond to bring quality care to patients.
- Optimized scheduling processes by implementing efficient software tools and resources.
Education
AS - Registered Nursing
Columbus State Community College
Columbus, OH 08.2022 - 2024.12
Skills
Patient-focused care
POS systems
Good Telephone Etiquette
Active Listening
Multitasking Abilities
Certification
Nurse Aide Training and Competency Evaluation Program, Columbus State Community College
Timeline
Scheduler
Ohio State University Physicians
09.2023 - Current
AS - Registered Nursing
Columbus State Community College
08.2022 - 2024.12
Nursing Aide
The Ganzhorn Suites
02.2022 - 07.2022
Student Nurse Aide
Meadow Grove Transitional Care
12.2021 - 12.2021
Nurse Aide Training and Competency Evaluation Program, Columbus State Community College
CPR/ BLS Certificate, Central Ohio CPR
State Tested Nursing Aide in State of Ohio, License Number 601298400122
Style Team Member
Target, Mens DBO
1 2017 - Current
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