Summary
Overview
Work History
Education
Skills
Honors & Achievements
Languages
References
Timeline
Generic

Karla Coroanado

Houston

Summary

Dynamic Office Administrator at Kit W Harrison & Associates, adept at psychological assessment and client communication. Successfully streamlined report generation and enhanced operational efficiency, ensuring HIPAA compliance. Proven leadership in managing staff and coordinating events, fostering a collaborative environment that drives results and elevates client satisfaction.

Overview

5
5
years of professional experience

Work History

Office Administrator

Kit W Harrison & Associates
Houston
11.2024 - Current
  • Private Forensic/Neuropsychologist Practice.
  • Manage daily administrative operations in a busy forensic and neuropsychology office, including appointment scheduling, case coordination, and client communication.
  • Edit and format complex psychological evaluation reports, ensuring clarity, accuracy, and court-readiness.
  • Create and maintain comprehensive client charts, filing legal and psychological documentation in both physical and digital formats.
  • Collaborate closely with the forensic psychologist on report preparation, often distinguishing between psychological tests administered (e.g., WAIS, MMPI, MCMI, SASSI, etc.).
  • Serve as the main point of contact for attorneys, legal teams, and clients, ensuring professional and confidential communication.
  • Process payments, manage client billing, and maintain financial records.
  • Maintain HIPAA compliance, and uphold ethical standards in handling sensitive personal and legal information.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Adobe Acrobat for documentation, scheduling, and report support.
  • Leverage current academic training in psychology to support clinical workflows, and deepen understanding of assessment tools.

Assistant Director of Admissions

The Learning Experience
Houston
01.2024 - 11.2024
  • Created reports detailing key metrics related to student enrollment targets.
  • Coordinated campus tours for prospective students and their families.
  • Assisted in the development and implementation of admissions strategies to meet enrollment goals.
  • Cultivated partnerships with area organizations and businesses to maintain steady stream of new applicants.
  • Implemented policies and procedures to ensure compliance with federal, state and local laws.
  • Oversaw employee relations issues such as grievances, disciplinary actions and terminations.

  • Organized events such as open houses and orientation programs for admitted students.
  • Responded promptly to inquiries from prospective students or parents regarding admission procedures or policies.
  • Managed communications with applicants throughout the admissions process.
  • Maintained accurate records of all incoming applications using a database system.
  • Provided training sessions for new employees regarding admissions procedures.

Assistant Director

KInderCare Learning Companies
Houston
01.2021 - 01.2024
  • Provided guidance to departmental staff in resolving customer complaints.
  • Monitored staff performance, provided feedback and conducted annual reviews.
  • Assisted in the coordination of special events and corporate functions.
  • Conducted performance evaluations and recommended areas for improvement.
  • Maintained compliance with industry regulations and organizational policies.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Developed protocols for handling confidential information within the organization.
  • Supervised junior staff, providing guidance and professional development opportunities.
  • Generated billing reports to meet strict deadlines.
  • Established budgets and tracked expenses to drive operational efficiency.
  • Assisted in developing and implementing strategic plans to achieve organizational goals.
  • Negotiated contracts with vendors for services rendered or products purchased.
  • Led weekly meetings with department heads to review progress towards project milestones.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
04-2026

Skills

  • Psychological assessment
  • Client communication
  • Data analysis
  • Report generation
  • Event coordination
  • Administrative management
  • Team collaboration
  • Office software
  • Calendar management
  • Verbal communication
  • Scheduling appointments
  • Payroll and accounts payable and receivable
  • Office administration
  • Bookkeeping
  • Document scanning
  • Budgeting assistance
  • Business administration
  • Report preparation
  • Leadership and supervision
  • Staff management
  • Meeting coordination
  • Document management
  • Microsoft Word, Excel, PowerPoint, Adobe Acrobat expertise
  • Administrative support
  • Hospitality and accommodation
  • File organization
  • Planning events
  • Database entry
  • Strategic planning
  • Maintaining accounting ledger
  • Customer engagement
  • Spreadsheet development
  • Managing office supply inventory
  • Scanning and copying
  • Ethics-focused
  • Sales strategy
  • Attention to detail
  • Shift scheduling
  • Work Planning and Prioritization

Honors & Achievements

  • Member of the National Society of Collegiate Scholars (NSCS) recognized for academic excellence and leadership in higher education
  • IQ Score: 138 (Gifted Range) which demonstrates advance reasoning, problem solving, and analytical capabilities.
  • Aspiring Author& Speaker

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Office Administrator

Kit W Harrison & Associates
11.2024 - Current

Assistant Director of Admissions

The Learning Experience
01.2024 - 11.2024

Assistant Director

KInderCare Learning Companies
01.2021 - 01.2024

Bachelor of Science - Psychology

Grand Canyon University

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