Karla Coronado

• Follow & maintain all Rainbow pizza LLC franchise policies, standards, & procedures 100% of the time : train all crew team members to be able to operate the same way to maintain all policies and procedures to where now crew team members perform & operate the store the exact same way when I the general manager am not present as if i were present.Responsible for everything that occurs in the store, during and off shifts .
• Responsible for managing all/most costs control, inventory control, cash control, as well as customer relations.
• Set exemplary standards for all employees on being productive team players, potential future team leaders whom promote teamwork &friendly/fun work environment instead of just a casual boss.

In addition manage all listed bellow:

• Ensured compliance with local health department regulations regarding food safety standards.
• Daily/ weekly/ monthly/ & annually quota numbers such as : Answer on time(AOT), Actual VS. Ideal Food Cost Variance (F.V), Total Labor Variance (TL), Average Weekly Unit Sales (AWUS), Royalty Sales(RS), Percentage Change Yearly Average(PCYA), etc.
• Main office (Administrative paperwork) & accounting paperwork.
• Employees Bi-weekly payroll timecards, and weekly schedules.
• Consistently & patiently manage promoting the traffic of applicants (amount of applicants ), candidates, and conduct interviews , new hire HR paperwork, staffing, (ensure) proper training to entire staff.
• Self & crew member proper PERFECT image & adherence to standards, provide above & beyond customer service / relations to maintain all returning frequent & new customers.
• All employee attendance & punctuality, transportation to / from work,
• Submit reports for request of internal/ external store structure repair& maintenance, as well as maintain internal/external store cleanliness.
• Sales marketing, store weekly, monthly & annually profitability / EBITDA.
• Identified areas of improvement in current operational practices and collaborated with management team to develop action plans for implementation.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Implemented employee recognition incentives to motivate staff members towards achieving organizational goals.

• Ensured compliance with company policies & procedures related to operations, safety, & customer service.
• Provided leadership & direction to staff, setting clear expectations & monitoring daily & weekly performance.
• Maintained accurate records of inventory levels, pricing structures, and purchase orders.
• Developed effective strategies for increasing sales & profitability through product promotion initiatives.
• Created detailed reports on daily sales activities & identified areas of improvement in store operations.
• Conducted regular meetings with team members to review progress against goals & objectives.
• Developed & implemented recruitment strategies to attract qualified candidates.
• Analyzed job postings & identified potential sources of talent.
• Conducted interviews with candidates, evaluated qualifications, & consulted with General Manager upon decision making of following through with new candidate hire process.
• Assisted in onboarding new hires by preparing orientation materials & conducting orientations for new employees.
• Attended career fairs, networking events, college visits, & other recruiting activities to source potential candidates.

• Ensured compliance with safety regulations & company policies.
• Enforced company policies & procedures to strengthen operational standards across departments.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills & achieve daily,weekly, & monthly targets, using hands-on & motivational leadership.
• Provided guidance & support to junior staff members on daily tasks, projects, & objectives.
• Organized training sessions for both current crew & new hires to familiarize them with the workplace environment.
• Resolved conflicts between team members in an effective manner.
• Managed customer service inquiries & complaints in a timely manner.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Assisted in the development of operational strategies to ensure efficient & productive operations.

• Developed and implemented training programs for customer service representatives to ensure they were familiar with company policies, procedures, product, standards and goals.
• Delivered presentations regarding best practices associated with providing superior customer experiences.
• Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
• Provided feedback and guidance to customer service representatives in order to enhance their skillsets and knowledge base.
• Facilitated role plays between trainees which simulated real life scenarios involving difficult customers.
• Assisted management in developing long-term plans for enhancing the quality of customer service provided.

• Answered customer inquiries & provided accurate information regarding products &services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered incoming calls, providing frontline customer support/ assistance with product & transactions.
• Developed strong relationships with customers by providing personalized assistance & support.
• Developed strong customer relationships to encourage repeat business.
• Demonstrated excellent communication skills in resolving product & consumer complaints.
• Resolving a timely manner by Promoting high customer satisfaction by resolving customer complaints / problems with knowledgeable & friendly service.
• Remained calm & professional in stressful circumstances by effectively diffusing tense situations with customers.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Maintained knowledge of current promotions, exchange guidelines, payment policies & security practices.
• Upheld quality control policies & procedures to increase customer satisfaction.