KARLA CORREA
El Paso,TX
Summary
I have been working in a financial institution for over two years. I will complete my business accounting and economics associate's degree to continue in the banking world. I have management skills for over five years. I am highly adaptable and dedicated to any position. I am always open to learning and coaching for better results in all my fields.
Overview
2
2
years of professional experience
Work History
BUSINESS SERVICES RECEPTIONIST
GECU
12.2022 - Current
- Enhanced member satisfaction by promptly addressing inquiries and providing accurate information in regards business accounts and loans.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and appointment scheduling system.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support the business department by handling correspondence, filing documents, and managing office supplies inventory.
- Increased member service rates through exceptional communication skills and problem-solving abilities.
Member Service Specialist
GECU
02.2022 - 12.2022
- Basic knowledge of debit/ credit card information to include dispute process.
- maintain and understand compliance to ensure that work complies with GECU established policies, procedures and applicable regulations to include Bank Secrecy Act (BSA) Money laundering (AML) member identification program (MIP) and office of foreign asset control (OFAC).
- Assisted members with account management, including updating personal information and setting up automated payments.
- Supported the onboarding process for new and existing members, explaining benefits and assisting with paperwork completion.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts ensuring positive outcomes.
- Complete transactions request on members accounts as it relates to balance transfer, loan repayments, loan payoff and maintenance of ATM and debit cards re order.
Member Service Representative
GECU
08.2021 - 02.2022
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling products and services.
- Handled cash transactions securely, maintaining accurate cash drawer balances.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Bel Air High School
El Paso, TXAssociate of Arts - Business Accounting And Economics
El Paso Community College
El Paso, TX08.2024
Skills
- Office Administration
- Time Management
- Organization Skills
- Business Operations Understanding
- Multitasking Abilities
- Customer Service
- Active Listening
- Problem Solving
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BUSINESS SERVICES RECEPTIONIST
GECU
12.2022 - Current
Member Service Specialist
GECU
02.2022 - 12.2022
Member Service Representative
GECU
08.2021 - 02.2022
High School Diploma -
Bel Air High School
Associate of Arts - Business Accounting And Economics
El Paso Community College
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