Karla Correa
Orlando,FL
Summary
Strategic-thinking Business Development Manager with a history of transforming operations. Excels in communication and organizational skills, ensuring high customer satisfaction and team collaboration. Enhancing brand visibility and referral business, thus contributing to a culture of excellence and sustainable success.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Movement Mortgage
03.2023 - Current
- Customer Engagement: Establish and nurture strong relationships with new and existing clients, ensuring a high level of customer satisfaction, long-term trust and loyalty.
- Realtor Relationships: Create and maintain enduring relationships with realtors to support referral business.
- Market Analysis: Conduct thorough market research to identify new business opportunities, understand market trends, and stay ahead of competitors.
- Networking: Actively engage in networking events, industry conferences, and community activities to promote our mortgage services and build a robust referral network.
- Lead Follow-Up: Follow up on referred business leads promptly and assist in driving cases through to completion.
Relationship Manager, BRM/CRM
My Mortgage, Inc.
01.2019 - 03.2023
- Client Relationship Management: Develop and maintain strong, long-term relationships with key clients, acting as the primary point of contact to ensure their needs are met and expectations exceeded.
- Collaborative Solutions: Work closely with internal teams, including sales, marketing, and product development, to ensure client needs are effectively communicated and addressed.
- Communication: Facilitate regular communication with clients through meetings, calls, and emails to keep them informed about new products, services, and company updates.
- CRM System Management: Utilize CRM software to manage client data, track interactions, and generate reports to support relationship management activities.
- Event Participation: Attend and host company-sponsored educational events to promote mortgage services and brand awareness.
Relationship Manager
Nationwide Mortgage Bankers
04.2016 - 12.2018
- Team Leadership: Lead, mentor, and motivate the sales team to achieve individual and collective goals. Foster a culture of excellence and continuous improvement.
- Exceptional Communication and Interpersonal Skills: Maintain clear, effective communication with clients through meetings, calls, and emails. Keep clients informed about new products, services, and company updates. Build trust and rapport with clients, ensuring high levels of satisfaction and loyalty.
- Passion for Relationship Building and Business Development: Identify new business opportunities and develop strategic plans for growth. Establish and nurture strong relationships with key clients and stakeholders.
- Market and Product Knowledge: Maintain a strong understanding of company products, services, business position, and competition. Use market insights to provide clients with relevant advice and tailored solutions.
- Industry Engagement: Attend and present at expositions, conferences, and seminars. Drive mortgage growth and enhance brand visibility through active participation in industry events.
Executive Administrative Assistant
Universal Mortgage & Finance, Inc.
01.2014 - 02.2016
- Loan Processing Support: Assist mortgage executives with loan processing tasks, including gathering documentation, completing forms, and tracking loan progress.
- Calendar Management: Coordinate and manage executive calendars, scheduling appointments, and meetings.
- Communication: Serve as the primary point of contact for internal and external communications, screening and prioritizing correspondence as needed.
- Project Support: Assist with special projects and initiatives as assigned, providing research, analysis, and administrative support as needed.
- Office Management: Oversee office supplies, equipment, and facilities, ensuring a well-maintained and organized work environment.
Education
Business Administration
Palm Beach Atlantic University
Orlando, FL2014
Business, Marketing
Valencia College
Orlando, FL2008
Skills
Communication
Organizational
Problem-Solving
Team Leadership
Teamwork and Collaboration
Customer Service Orientation
Websites
Additional Information
Notary Public, FL - Expires 04/2025
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Business Development Manager
Movement Mortgage
03.2023 - Current
Relationship Manager, BRM/CRM
My Mortgage, Inc.
01.2019 - 03.2023
Relationship Manager
Nationwide Mortgage Bankers
04.2016 - 12.2018
Executive Administrative Assistant
Universal Mortgage & Finance, Inc.
01.2014 - 02.2016
Business Administration
Palm Beach Atlantic University
Business, Marketing
Valencia College
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