KARLA CRAIN

3

• Coordinated freight pick up and delivery operations between customers, vendors and carriers.
• Provided excellent customer service by responding promptly to inquiries regarding the status of shipments.
• Analyzed data from multiple sources to identify trends in costs and rates.
• Checked import and export documentation to determine cargo contents.
• Developed relationships with carriers to secure capacity for future projects.
• Monitored shipment progress to ensure on-time delivery and compliance with customer requirements.
• Utilized a variety of software systems to track and monitor shipment statuses throughout the supply chain process.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Resolved any issues or discrepancies related to the transport of goods.
• Ensured accurate and timely movement of intermodal shipments, including rail and over-the-road transportation.
• Worked closely with logistics team members to ensure efficient coordination of intermodal services across departments.

• Coordinated freight pick up and delivery operations between customers, vendors and carriers.
• Provided excellent customer service by responding promptly to inquiries regarding the status of shipments.
• Developed relationships with carriers to secure capacity for future projects.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Utilized a variety of software systems to track and monitor shipment statuses throughout the supply chain process.*
• Worked closely with logistics team members to ensure efficient coordination of intermodal services across departments.
• Maintained updated knowledge through continuing education and advanced training.
• Ensured accurate and timely movement of intermodal shipments, including rail and over-the-road transportation.
• Monitored shipment progress to ensure on-time delivery and compliance with customer requirements.
• Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
• Responded quickly to customer inquiries about order status or changes in schedules.
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
• Identified needs of customers promptly and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Greeted visitors and provided them with assistance.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Performed data entry tasks into various computer systems accurately and promptly.