Karla Cruz
Queens,NY
Summary
Dynamic and community-focused professional with a proven track record in customer service and problem-solving. Excelled at Community Access Unlimited by fostering client independence and enhancing well-being. Demonstrated bilingual proficiency and exceptional teamwork, leading to increased engagement and repeat business across roles. Achieved notable results in efficiency and client satisfaction without relying on numerical percentages.
Overview
2
2
years of professional experience
Work History
Babysitting
Baby Sit, Teach Children, Clean the Church, Cook
2024.01 - 2024.12
- Talked to parents about concerns or issues with children during babysitting.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
Photographer Volunteer
Photographers
2023.06 - 2024.09
- Boosted engagement on social media platforms through consistent posting of visually appealing content featuring organizational activities.
- Increased public awareness of organizational initiatives by submitting captivating photos to local media outlets.
- Showcased diverse perspectives within the organization through inclusive imagery highlighting a range of ages, backgrounds, abilities and experiences.
- Contributed to the success of fundraising campaigns by providing compelling photographs for promotional materials.
Auto Parts Car Wash
Car Wash Assistant
2023.09 - 2024.05
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Maintained a clean and organized work environment for efficient service delivery.
- Collected and disposed of trash in vehicle console spaces and under seats.
Community Support Worker
Community Access Unlimited
2023.01 - 2023.06
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Education
Diploma - Education
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Speaks 2 Languages
- Aware For Community
- Helps communities
- Good communication
Accomplishments
AP Clases In High School
Advanced Diploma Program
Diploma For Good Communication
Helping Church In Big Or Small Events
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Babysitting - Baby Sit, Teach Children, Clean the Church, Cook
2024.01 - 2024.12
Auto Parts Car Wash - Car Wash Assistant
2023.09 - 2024.05
Photographer Volunteer - Photographers
2023.06 - 2024.09
Community Support Worker - Community Access Unlimited
2023.01 - 2023.06
Queens Informational Research And Technology - Diploma, Education
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