Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karla Cruz

Vacaville,CA

Summary

Dynamic professional skilled in verbal and written communication and proficient in Eyefinity Practice Management. Enhances customer satisfaction and financial accuracy while demonstrating strong problem-solving and team supervision to maintain service quality and operational efficiency.

Overview

8
8
years of professional experience

Work History

Shift Leader

Panda Express
Vacaville, CA
11.2022 - Current
  • Trained and mentored new employees, ensuring proper integration into team dynamics and operational processes
  • Managed daily operations, including delegating tasks and overseeing team performance to ensure high-quality service

Optometric Office Assistant

Vacaville Optometric Vision Center
Vacaville, California
08.2020 - Current
  • Provided exceptional customer service by handling patient inquiries via phone, email, and in-person interactions
  • Managed office records, ensuring both digital and physical files were up to date and organized
  • Scheduled appointments, coordinated with patients, and prepared office for daily activities

Volunteer

Queen of The Valley Hospital
Napa, California
08.2018 - 06.2020
  • Assisted in organizing special events, contributing to smooth operations and a positive atmosphere
  • Maintained facilities by ensuring cleanliness and organization, supporting the needs of staff and patients

Assistant Manager

Panda Express
Vacaville, CA
03.2017 - 09.2019
  • Supervised daily restaurant operations, ensuring adherence to performance, quality, and service standards
  • Managed financial records, including cash intake and deposit logs, reducing discrepancies and improving accuracy

Education

High School Graduate -

Vacaville High School
Vacaville

Skills

  • Exam Writer / Office Mate
  • Eyefinity Practice Management / Eyefinity EHR
  • POS system operation
  • Problem-solving
  • Decision-making capacity
  • Fluent Spanish Speaker

References

  • Nicole Marquez-Campos: NorthBay Medical Assistant/ Acquaintance 707-359-9717
  • Alexander Bustamante: Former Supervisor/ Acquaintance 530-544-3651
  • Other references upon request.

Timeline

Shift Leader

Panda Express
11.2022 - Current

Optometric Office Assistant

Vacaville Optometric Vision Center
08.2020 - Current

Volunteer

Queen of The Valley Hospital
08.2018 - 06.2020

Assistant Manager

Panda Express
03.2017 - 09.2019

High School Graduate -

Vacaville High School
Karla Cruz