Karla Cuatete
Las Vegas,NV
Summary
Accommodating Retention focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated and organized professional 7 years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.
Overview
17
17
years of professional experience
Work History
Retention Agent
Cox Communications
Las Vegas, NV
01.2017 - Current
- Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.
- Provided technical support when needed by troubleshooting issues related to product features or functionality.
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Collaborated with sales team to develop promotions that would help retain customers who might be at risk of leaving.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Successfully upsold and added value to customer services.
Insurance Agent
State Farm
Las Vegas, NV
12.2006 - 01.2017
- Processed applications and paperwork related to policy issuance or renewal.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Education
Van Nuys Senior High School
Van Nuys, CA06-1999
Skills
- Employed creative negotiation skills to retain customers and negotiate pricing
- Upsell, Cross-Sell and work to retain customers
- Retention Strategies
- Sales and marketing
- Successfully upsold and added value to customer services
- Answered multi-phone lines
Timeline
Retention Agent
Cox Communications
01.2017 - Current
Insurance Agent
State Farm
12.2006 - 01.2017
Van Nuys Senior High School
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