KARLA DAVILA
West Palm Beach,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Server
MARRIOTT HOTEL, PALM BEACH GARDENS
Palm Beach Gardens, FL
01.2020 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
AL PAN PAN BAKERY
West Palm Beach, FL
03.2018 - 01.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
SERVER
PUNTO LATINO RESTAURANT
West Palm Beach, FL
06.2017 - 03.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
Purchasing Coordinator
GRUPO CINCO CONSULTORES
Caracas, Distrito Capital
09.2015 - 05.2017
- Assisted in developing and monitoring purchasing policies and procedures.
- Maintained accurate records of all purchases, invoices, and payments.
- Coordinated with vendors to ensure timely delivery of goods.
- Negotiated prices and contracts with suppliers for materials and services.
- Researched potential vendors to determine best pricing options.
- Processed purchase orders, verified accuracy, tracked deliveries, and resolved discrepancies.
- Developed relationships with new vendors to expand product selection.
- Reviewed vendor performance against contract terms and negotiated better terms when needed.
- Analyzed market trends to identify cost savings opportunities for the organization.
- Provided guidance on selecting appropriate suppliers based on price, quality, service levels.
- Investigated any issues or complaints related to purchased products or services.
- Managed budgeting process for procurement activities according to organizational guidelines.
- Collaborated with other departments such as accounting and logistics to streamline operations.
- Reviewed requests for quotations from suppliers prior to issuing them out.
- Performed financial analysis on various vendor proposals before making a decision.
- Checked shipments to assess quality and quantity of purchased items.
- Researched pricing information and compared prices and quotations.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Coordinated with finance and accounting to ensure timely payments to suppliers.
- Conducted cost analyses to identify opportunities for savings.
- Resolved disputes and claims with vendors and suppliers.
- Ensured quality of purchased products by conducting thorough inspections.
Lawyer
INGENIEROS Y TECNICOS VENEZOLANOS INTEVEN, C.A
Caracas, Distrito Capital
05.2014 - 09.2015
- Reviewed and drafted legal documents, such as contracts and wills.
- Conducted research on relevant laws, regulations, and court decisions.
- Entered data into computer systems according to established guidelines.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
- Conducted research into relevant laws and regulations, interpreting them in order to advise clients accordingly.
- Drafted pleadings, motions, briefs, and other legal documents as needed.
Buyer and Administrator
IMPORTADORA MANTIS,C.A
Caracas, DISTRITO CAPITAL
09.2011 - 09.2015
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Negotiated pricing and delivery terms with suppliers.
- Researched potential new suppliers in order to find the best value for goods and services.
- Evaluated vendor proposals based on price competitiveness, quality standards, service level agreements and reliability.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Maintained supplier relationships to improve lead time, cost and quality.
- Negotiated with selected suppliers to obtain lowest unit cost.
- Requested pricing quotes from suppliers to determine best source of supply.
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Processed payroll information according to established guidelines.
Senior Buyer
REVLON OVERSEAS CORPORATION
Caracas, DISTRITO CAPITAL
03.2007 - 11.2010
- Negotiated contracts with suppliers to secure the best prices for materials and services.
- Analyzed current inventory levels and forecast future needs to minimize stock outs.
- Developed purchasing strategies to meet organizational objectives while minimizing costs.
- Drafted purchase orders, reviewed invoices, and negotiated terms and conditions of agreements with vendors.
- Researched potential new vendors, evaluated their capabilities, and established relationships with approved vendors.
- Monitored vendor performance metrics and addressed any issues in a timely manner.
- Collaborated with internal stakeholders to understand product requirements, specifications, and budget constraints.
- Provided guidance to junior buyers on complex purchasing processes and procedures.
- Maintained accurate records of all purchased items including pricing, quantity ordered, lead times.
- Ensured compliance with relevant laws, regulations, policies and procedures related to procurement activities.
- Evaluated supplier proposals against predetermined criteria such as price competitiveness and quality assurance protocols.
- Worked closely with finance department personnel to reconcile payments and resolve billing disputes in a timely manner.
- Accurately outlined terms, conditions, delivery deadlines and pricing in purchase orders.
- Maintained supplier relationships to improve lead time, cost and quality.
- Evaluated quotations received from prospective suppliers to award purchase orders.
- Negotiated with selected suppliers to obtain lowest unit cost.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
Education
Lawyer -
UNIVERSIDAD CENTRAL DE VENEZUELA
Caracas, Venezuela09-2013
Hotel Administration - Hospitality
UNIVERSIDAD SIMON BOLIVAR
Caracas, Venezuela03-2005
Skills
- Exceptional customer service
- Order Management
- Dining customer service
- Point of Sale (POS) system operations
- Positive and professional
- Relationship Management
- Complaint resolution
- Attention to Detail
- Conflict Resolution
- Work Planning and Prioritization
- Teamwork and Collaboration
- Analytical Thinking
- Strong attention to detail
Timeline
Server
MARRIOTT HOTEL, PALM BEACH GARDENS
01.2020 - Current
Server
AL PAN PAN BAKERY
03.2018 - 01.2020
SERVER
PUNTO LATINO RESTAURANT
06.2017 - 03.2018
Purchasing Coordinator
GRUPO CINCO CONSULTORES
09.2015 - 05.2017
Lawyer
INGENIEROS Y TECNICOS VENEZOLANOS INTEVEN, C.A
05.2014 - 09.2015
Buyer and Administrator
IMPORTADORA MANTIS,C.A
09.2011 - 09.2015
Senior Buyer
REVLON OVERSEAS CORPORATION
03.2007 - 11.2010
Lawyer -
UNIVERSIDAD CENTRAL DE VENEZUELA
Hotel Administration - Hospitality
UNIVERSIDAD SIMON BOLIVAR
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