Summary
Overview
Work History
Education
Skills
Timeline
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Karla DeBok

Oskaloosa,IA

Summary

Dynamic and reliable professional with extensive experience at U S Postal Service, excelling in efficient delivery and customer satisfaction. Proven ability in load planning and adherence to deadlines, enhancing service quality. Strong communicator with a track record of optimizing routes and managing high volumes of mail during peak seasons.

Professional courier with strong organizational and time-management skills. Proven history of ensuring timely deliveries, maintaining accurate records, and providing exceptional customer service. Focused on team collaboration and adaptability to meet changing demands. Reliable and solution-oriented, with commitment to achieving results.

Overview

35
35
years of professional experience

Work History

City Mail Carrier

U S Postal Service
04.2013 - 05.2025
  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
  • Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
  • Improved mail delivery efficiency by optimizing route planning and time management techniques.

Sales Associate

Menards
10.2006 - 05.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Office Manager

KBOE Radio
05.1995 - 10.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Teller

Iowa Trust and Savings Bank
05.1990 - 05.1995
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Associate of Arts - Cosmetology

Ottumwa Beauty Acadamy
Ottumwa, IA
03-1983

Chariton High School
Chariton, IA
05-1981

Skills

  • Reliability and punctuality
  • Load planning
  • Adherence to deadlines
  • Handheld scanner operation
  • Safe driving
  • Package handling
  • Efficient delivery
  • Proper lifting techniques
  • Parcel tracking
  • Memory retention
  • Mail sorting
  • Address verification

Timeline

City Mail Carrier

U S Postal Service
04.2013 - 05.2025

Sales Associate

Menards
10.2006 - 05.2012

Office Manager

KBOE Radio
05.1995 - 10.2006

Teller

Iowa Trust and Savings Bank
05.1990 - 05.1995

Associate of Arts - Cosmetology

Ottumwa Beauty Acadamy

Chariton High School

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Karla DeBok