Karla De La Cruz
Miami,FL
Summary
Detail-oriented Payroll Clerk with 3 years of experience in payroll administration. Outstanding verbal and written communication skills with knowledge in Excel and Word Documents. Diligent & professionally proficient in calculating numbers of hours against hourly wage rates. Available 40 hours weekly, including evenings and weekends. Very highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. plenty of customer service, multitasking and time management abilities.
Overview
6
6
years of professional experience
Work History
Payroll Clerk
Miami Dade Transit
Miami , FL
2022.07 - Current
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Resolved discrepancies in employee payments and benefits calculations.
- Tracked vacation accruals and personal leave balances for each employee.
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
- Responsible for the accurate processing of invoices and financial records.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Created spreadsheets using Microsoft Excel to track data.
- Created various documents using Microsoft Office applications such as Word, Excel and PowerPoint.
Medical Office Receptionist
Vital Imaging Center
Miami , FL
2022.07 - 2023.01
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Entered patient information into electronic medical record system.
- Verified patient demographic and insurance information at each visit.
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Performed data entry of patient demographics, physician orders, lab results. into EMR system.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
Call Center Representative
Lane Bryant
Miami , FL
2020.01 - 2021.07
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Secretary
Law offices of bricked bay bay
Miami , FL
2019.01 - 2020.01
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Updated attorney calendars with court dates, filing deadlines, and other important events.
- Maintained client files by organizing paperwork into appropriate categories.
- Researched case histories to provide background information for litigation.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL2020-06
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Filing
- Excel proficiency
- Maintaining files
- Employee Relations
- Examining information
- Computer competency
- Payroll Processing
- Team Collaboration
- Excellent communicator
- Producing reports
- Data Entry
- Payroll Auditing
- Team Player
- Office Administration
- Calendar Management
- Appointment Scheduling
- Customer Service
- Verbal and written communication
- Complex Problem-Solving
- Patient Relations
- Front Desk Operations
- Medical Charting
- Customer service background
- Clinical Experience
- Knowledge of medical terminology
Timeline
Payroll Clerk
Miami Dade Transit
2022.07 - Current
Medical Office Receptionist
Vital Imaging Center
2022.07 - 2023.01
Call Center Representative
Lane Bryant
2020.01 - 2021.07
Secretary
Law offices of bricked bay bay
2019.01 - 2020.01
High School Diploma -
Felix Varela Senior High School
Associate of Arts -
Miami Dade College
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