Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Del Rosario

Miami,FL

Summary

Proven track record in enhancing customer loyalty and streamlining sales processes, demonstrated during tenure at Columbia Sportswear. Expert in customer service and retail sales, achieving consistent monthly sales targets through effective teamwork and problem-solving. Skilled in cash handling and product knowledge, contributing to significant improvements in customer satisfaction and store efficiency.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Columbia Sportswear
11.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.

Customer Service Cashier

Wendys Restaurant
02.2023 - 11.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Order Fulfillment Associate

Macy’s
11.2022 - 01.2023
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.

Customer Service Representative

Teleperformance
01.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School -

Colegio Lyly
Dominican Republic
07.2019

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Cash Handling
  • Retail Sales
  • Store Opening and Closing
  • Product Knowledge
  • Stocking and Receiving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Columbia Sportswear
11.2023 - Current

Customer Service Cashier

Wendys Restaurant
02.2023 - 11.2023

Order Fulfillment Associate

Macy’s
11.2022 - 01.2023

Customer Service Representative

Teleperformance
01.2021 - 10.2022

High School -

Colegio Lyly

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Karla Del Rosario