Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karla Diaz

The Colony,TX

Summary

Dynamic law enforcement professional with experience as a School Resource Officer at The Colony Police Department. Proven expertise in conflict resolution and crime prevention, fostering safe educational environments. Skilled in community relations and collaboration, successfully implementing programs that enhance student safety and well-being. Committed to excellence in service delivery and operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

School Resource Officer

The Colony Police Department
08.2022 - Current
  • Provide safety for students, faculty, staff and all persons involved with the school district.
  • Enforced school policies to maintain a safe educational environment.
  • Collaborated with school administration and law enforcement to address safety concerns.
  • Conducted regular safety assessments and implemented preventive measures.
  • Developed and delivered educational programs on conflict resolution and bullying prevention.
  • Establish rapport with the students, parents, faculty staff and administrators and foster a positive school environment.
  • Provided assistance during investigations involving student misconduct or criminal activity on campus grounds.
  • Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
  • Participated in after-school programs to provide supervision and support, fostering a sense of community within the student body.
  • Provided guidance and support for at-risk students through mentorship and counseling programs.

Police Patrol Officer

The Colony Police Department
03.2018 - 08.2022
  • Conducted routine patrols to ensure community safety and deter criminal activity.
  • Responded promptly to emergency calls, assessing situations and providing assistance as needed.
  • Investigated crimes by gathering evidence, interviewing witnesses, and working closely with detectives.
  • Completed detailed reports on all incidents encountered during patrol shifts, ensuring accuracy and proper follow-up procedures were followed.
  • Monitored traffic violations, issuing citations as necessary.
  • Monitored criminal activity in community to identify suspicious activity.
  • Promoted positive relations between police and community members by participating in outreach programs and events.

911 Dispatcher

Mexia Police Department
05.2015 - 09.2018
  • Managed emergency calls, assessing situations quickly to determine appropriate response protocols.
  • Coordinated with law enforcement and emergency services to ensure timely assistance for callers.
  • Operated advanced dispatch systems to track units and relay critical information in real-time.
  • Trained new dispatchers on protocols, software usage, and effective communication techniques.
  • Mentored junior staff in crisis management strategies to improve decision-making under pressure.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

911 Dispatch Supervisor

Mexia Police Department
09.2008 - 02.2016
  • Conduct the hiring, training and supervising of the department' 911 division.
  • Supervised dispatch operations, ensuring timely and efficient response to emergency calls.
  • Implemented training programs for new dispatchers, enhancing team performance and service delivery.
  • Developed protocols for information management, improving communication accuracy between units and agencies.
  • Conducted performance evaluations, providing constructive feedback to staff for continuous improvement.
  • Coordinated crisis response efforts with law enforcement and emergency services during critical incidents.
  • Led initiatives to streamline dispatch procedures, resulting in improved operational efficiency.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.
  • Assisted in budget planning and management for the 911 Dispatch Center, contributing to cost-effective operations.

Education

Criminal Justice

Texas A&M Commerce
Commerce, TX
05-2013

Skills

  • Conflict resolution skills
  • Law enforcement procedures
  • School safety
  • Multicultural sensitivity
  • Crime prevention
  • Community relations practices
  • Teamwork and collaboration
  • Multitasking
  • Punctuality

Certification

  • NASRO - Certified School Resource Officer
  • Advance Peace Officer License

Languages

Spanish
Full Professional

Timeline

School Resource Officer

The Colony Police Department
08.2022 - Current

Police Patrol Officer

The Colony Police Department
03.2018 - 08.2022

911 Dispatcher

Mexia Police Department
05.2015 - 09.2018

911 Dispatch Supervisor

Mexia Police Department
09.2008 - 02.2016

Criminal Justice

Texas A&M Commerce

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