Karla Diaz
El Paso,TX
Summary
Dedicated Returns Associate with 12 years of experience and strong problem-solving skills, ensuring efficient processing of returns and maintaining high customer satisfaction.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Returns Associate level lll
Echosphere Dish network
El Paso, Texas
12.2013 - Current
- Processed customer returns efficiently and accurately following company policies.
- Replace and clean and clean motherboards and capacitors in receivers,ensuring optimal functionality and performance
- Collaborated with team members to resolve customer return inquiries promptly.
- Maintained cleanliness and organization of return processing area consistently.
- Adapt to multiple roles as RA specialist, Box cutter, branches, IHS, Mezzanine floater, Remotes, Accessory clarify, Cable packing.
Head Cashier
Vista Quality Market
El Paso, Texas
03.2007 - 12.2013
- Managed customer transactions efficiently to ensure a smooth checkout experience.
- Supervised daily cash register operations and maintained accurate cash drawers.
- Trained new cashiers on customer service and transaction processes.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Resolved customer inquiries and complaints in a professional manner.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Education
Cosmetology - Barbering And Cosmetology
Tri-State Cosmetology Institute
El Paso, TX06-2020
High School Diploma -
Socorro High School
El Paso, TX05-2008
Skills
- Return processing
- Cash handling
- Quality assurance
- Customer service
- Product knowledge
- Attention to detail
- Safety
- Time management
- Multitasking
- Works under pressure
- Problem solving
- Team leadership
- Effective communication
- Fast learner
- Bilingual
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Returns Associate level lll
Echosphere Dish network
12.2013 - Current
Head Cashier
Vista Quality Market
03.2007 - 12.2013
Cosmetology - Barbering And Cosmetology
Tri-State Cosmetology Institute
High School Diploma -
Socorro High School