Karla Dickerson
Waukee,IA
Summary
- Dependable and successful, providing fast, high-quality customer service to guests in all settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Detail-oriented and knowledgeable Chiropractic Assistant, skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with fastidious nature dedicated to optimal patient care.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant (CA)
Pure Wellness Chiropractic & Acupuncture
11.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Input patient data into computer system using INNATE and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Server
Hickory Park
07.2018 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - Biology
Des Moines Area Community College
GED -
Hampton-Dumont High School
Hampton, IA05.2018
Skills
- Cash Handling and Transactions
- Sales Expertise
- Daily Schedule Memorization
- Guest Engagement
- Bill Computation
- Hospitality Service Expertise
- Telephone Etiquette
- Appointment Scheduling
- Patient Relations
- Chiropractic Techniques Knowledge
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Chiropractic Assistant (CA)
Pure Wellness Chiropractic & Acupuncture
11.2023 - Current
Server
Hickory Park
07.2018 - 11.2023
No Degree - Biology
Des Moines Area Community College
GED -
Hampton-Dumont High School
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