Karla Dunlap

• Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
• Promoted language development through storytelling, reading, and engaging in conversations with the children.
• Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
• Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
• Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
• Facilitated social development by arranging playdates and outings with peers on a regular basis.
• Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.

• Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Created safe and nurturing learning environment for preschoolers.

• Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
• Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
• Facilitated social development by arranging playdates and outings with peers on a regular basis.
• Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
• Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
• Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
• Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Light Housekeeping

Basic Sign Language

Cared for one child

• Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
• Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
• Facilitated social development by arranging playdates and outings with peers on a regular basis.
• Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.

• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Promoted language development through storytelling, reading, and engaging in conversations with the children.
• Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
• Administered medications when necessary following parents'' instructions and guidelines closely monitoring any adverse reactions.
• Played games, worked on puzzles, and read books to young children.
• Prepared meals and snacks for children based on dietary guidelines.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Engaged with children on age-appropriate level.
• Assisted with light housekeeping duties as well as running errands.
• Assisted children with homework assignments and special projects across different subjects.
• Light Housekeeping

• Enhanced office efficiency by streamlining filing systems and organizing documents.
• Facilitated communication between departments for improved collaboration and project success.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed client billing.