Karla Escobar
Antioch,TN
Summary
Driven by a commitment to excellence, I leveraged my legal research and client communication skills at COMMUNITY LAW GROUP to enhance case management efficiency and client satisfaction. Fluent in Spanish and English, I adeptly managed high-volume caseloads, achieving significant improvements in process streamlining and confidentiality compliance, while fostering a positive, results-oriented work environment.
Overview
9
9
years of professional experience
Work History
USCIS Legal Assistant
COMMUNITY LAW GROUP
07.2021 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Collaborated effectively with multi-disciplinary teams to tackle complex cases, fostering a positive work environment that promoted success.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Conducted background investigations on defendant.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Conducted client intake interviews to determine client service need and eligibility.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Enhanced client satisfaction by providing timely updates on case progress and responding promptly to inquiries.
- Developed expertise in various types of immigration matters including family-based petitions, asylum cases, and employment visas through hands-on experience.
- Managed high-volume caseloads, ensuring timely completion of tasks and positive outcomes for clients.
- Maintained strict confidentiality concerning sensitive client information while demonstrating professionalism at all times.
- Improved office efficiency by developing a system for tracking important deadlines and filing dates.
- Increased success rates in immigration cases by assisting with the collection of supporting evidence.
- Assisted in training new staff members on office procedures, contributing to a cohesive team environment.
- Facilitated communication between clients and attorneys, leading to clearer understanding of case details.
- Expedited client interviews for visa applications by thoroughly preparing necessary documentation.
- Collaborated with attorneys to draft legal documents, resulting in accurate and timely submissions.
- Reduced errors in immigration applications by reviewing forms for accuracy and completeness.
- Produced legal documents such as briefs, motions and appeals.
Cashier
Big Lots
11.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Laborer Operator
Afeea Staffing
10.2019 - 07.2020
- Operated range of heavy equipment on regular basis with advanced skill.
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Contributed to timely project completions with effective collaboration among team members and efficient task execution.
- Promoted a positive working environment by fostering open communication between team members and demonstrating strong leadership skills when necessary.
- Performed frequent heavy lifting up to 80 pounds, climbing, and working in confined spaces to achieve company goals.
Administrative Assistant
Casa De Restauracion
05.2018 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Housekeeping Manager
Holiday Inn Express And Suites
09.2015 - 09.2016
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 10 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Placed orders for housekeeping supplies and guest toiletries.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Coordinated household cleaning service operations and managed client relations.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Managed laundry sorting, washing, drying, and ironing.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Increased employee performance through effective supervision and training.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Addressed customer feedback and complaints to maximize satisfaction.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Paralegal Certificate - Immigration Law
Paralegal Institute of The Americas
Florida City, FL06.2024
High School Diploma -
Anaheim High School
Anaheim, CA2012
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Legal Document Preparation
- Legal Research
- Document drafting
- Document filing
- Notary Public
- Task Prioritization
- Legal/Court Processes
- Case Management
- Attention to Detail
- Critical Thinking
- Effective Multitasking
- Workload Management
- Work Prioritization
- Deadline Monitoring
- Case Summaries
- Conflict Resolution
- Fluent in Spanish
- Project Organization
- Employee Training
- Report Writing
- Inventory Management
Languages
Escobary5.13@gmail.com
Native or Bilingual
Timeline
USCIS Legal Assistant
COMMUNITY LAW GROUP
07.2021 - Current
Cashier
Big Lots
11.2020 - 02.2021
Laborer Operator
Afeea Staffing
10.2019 - 07.2020
Administrative Assistant
Casa De Restauracion
05.2018 - 09.2019
Housekeeping Manager
Holiday Inn Express And Suites
09.2015 - 09.2016
Paralegal Certificate - Immigration Law
Paralegal Institute of The Americas
High School Diploma -
Anaheim High School
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