Alena Hernandez

• Developed and implemented age-appropriate activities to promote physical, mental, social and emotional growth of the preschoolers.
• Monitored students' progress using observation techniques and documented development records.
• Instructed children on basic concepts such as colors, numbers, shapes, letters.
• Established positive relationships with parents to ensure open communication regarding their child's progress.
• Collaborated with other teachers to plan weekly lessons that incorporated various learning styles into each activity.
• Supervised playground activities during outdoor playtime sessions including monitoring equipment use for safety purposes.
• Prepared lesson plans based on curriculum objectives set forth by school administrators.
• Engaged in individualized instruction with special needs students as needed.
• Participated in parent and teacher conferences as necessary to discuss student progress.
• Promoted good behaviors by using positive reinforcement methods with children.
• Maintained student records according to rigorous confidentiality and privacy regulations.

• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Monitored dining area to assess server capacity and estimate wait times.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Stocked server areas with supplies before, during and after shifts.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Completed opening and closing checklists to facilitate smooth restaurant operations.

• Coached and developed store associates through formal and informal interactions.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Created engaging merchandise presentations to motivate impulse purchases.
• Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
• Managed shifts and conducted keyholder duties to open and close business.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.

Served as a child and youth program assistant in one or more programs

Accountable for whereabouts and safety for children ranging from 6 months to 18 years old

Assisted in planning and providing activities

Assisted children with special needs

Assisted children with special projects,homework and special projects

Established a positive and health environment by teaching healthy life skills and team activities

Prepared and maintained outdoor and indoor activity areas

Prepared daily schedules and meal plans

Applied approved child guidance interaction plans

Supervised children and youth during daily schedule of activities

Observed program participates for signs that may indicate illness, neglect or abuse and notified supervisor as needed

Noted and applied special instructions provided by parents

Ensured children and youth departed with authorized person according to written instructions

Ensured allergies were documented and precautions enforced as needed

Implemented and oversaw activities centered on promoting learning and imaginative play.