Karla Fernandez Soto

Delivered exceptional customer service by effectively communicating and managing relationships. Managed priorities in fast-paced environments, ensuring timely and accurate service delivery. Built client trust and fostered collaboration through bilingual communication in English and Spanish.

• Assisted clients in buying and selling residential properties effectively.
• Conducted market research to identify property trends and pricing strategies.
• Facilitated property showings, highlighting features to potential buyers.

• Scheduled patient appointments using electronic health record systems.
• Coordinated with healthcare providers to optimize patient flow and scheduling.
• Managed incoming calls and addressed patient inquiries efficiently.
• Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
• Processed payments and updated accounts to reflect balance changes.
• Routed calls and correspondence to appropriate medical staff.
• Facilitated emergency appointment requests, prioritizing patient care needs.

• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Assisted prospective tenants with property tours and leasing inquiries.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Coordinated resident communication regarding lease terms and community events.
• Maintained accurate records of resident applications and lease documentation.
• Conducted property inspections to ensure cleanliness and maintenance standards.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.