Karla Ferrer
Miami
Summary
Customer-focused and results-driven professional with experience in event hosting, team management, and client relations. Proven ability to communicate effectively, manage operational tasks, and enhance customer satisfaction. Also Medication technician certified
Overview
1
1
year of professional experience
1
1
Certification
Work History
Event Host & Guest Relations Specialist
Xtreme Action Park
04.2023 - 10.2023
- Expertly coordinated and hosted diverse events, from large corporate gatherings to personalized birthday parties, ensuring seamless execution and a memorable guest experience
- Acted as the main point of contact for clients, adeptly managing requests and customizing event elements to exceed client expectations
- Led cross-functional teams to maintain a clean, safe, and engaging atmosphere, enhancing customer satisfaction and repeat visit rates
- Coordinated event logistics and facilitated on-site support for corporate, family, and community events, ensuring a positive experience for all guests
- Served as the primary point of contact, addressing client questions and resolving any issues with tact and efficiency
- Strengthened communication and presentation skills through frequent engagement with diverse audiences
Ice Cream Artisan & Customer Experience Specialist
Coldstone Creamery
12.2022 - 10.2023
- Customer Relations & Engagement: Strong track record in building rapport with clients and maintaining high levels of customer satisfaction
- Event & Operations Management: Proficient in managing event logistics, supervising staff, and ensuring compliance with safety standards
- Communication & Interpersonal Skills: Exceptional verbal communication skills, with the ability to connect with individuals across various demographics
- Computer & Office Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and internet research
- Team Leadership: Experienced in training and supervising team members, promoting teamwork, and maintaining a positive work environment
- Engaged with customers in a warm, friendly manner, addressing inquiries and proactively resolving any issues to ensure a delightful experience
- Maintained store cleanliness and compliance with health and safety standards, contributing to a welcoming and professional retail environment
- Handled point-of-sale transactions with accuracy and efficiency, balancing cash drawers and adhering to store policies
Trampoline Park Manager & Lead Party Facilitator
Spacebound
08.2022 - 01.2023
- Directed daily operations, including team scheduling, event coordination, and facility oversight, to ensure a safe and enjoyable experience for all patrons
- Conducted comprehensive safety briefings and maintained adherence to facility protocols, fostering a safe, enjoyable experience for all guests
- Provided team leadership, mentoring and training staff to uphold high service standards and ensure seamless event execution
- Enhanced customer loyalty by proactively resolving concerns, exceeding expectations, and fostering a welcoming environment
Education
HighSchool Diploma -
Blanche Ely HighSchool
06.2024
Skills
- Customer-focused and results-driven
- Effective communication
- Operational task management
- Enhancing customer satisfaction
Certification
Medication Technicians Certification
Activities
- Journalism
- Latinos in Action
- Yearbook Club
- Track
Accomplishments
cheerleading, track, yearbook, journalism, medication technician certified
Timeline
Event Host & Guest Relations Specialist
Xtreme Action Park
04.2023 - 10.2023
Ice Cream Artisan & Customer Experience Specialist
Coldstone Creamery
12.2022 - 10.2023
Trampoline Park Manager & Lead Party Facilitator
Spacebound
08.2022 - 01.2023
HighSchool Diploma -
Blanche Ely HighSchool
Medication Technicians Certification
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