Karla Ferrer
Miami
Summary
Certified Medication Technician with strong foundational knowledge in pharmaceutical operations, medication safety, and customer service. Adept at supporting pharmacy workflows, managing inventory, and ensuring compliance with state and federal regulations. Proven ability to handle fast-paced environments while providing exceptional patient care and operational support.
Overview
2
2
years of professional experience
Work History
Event Host & Guest Relations Specialist
Xtreme Action Park
12.2023 - 06.2024
- Delivered exceptional customer service, addressing client concerns and ensuring satisfaction, skills transferable to assisting patients with medication inquiries
- Managed detailed scheduling and communication, applicable to organizing pharmacy workflow and patient appointments
- Coordinated team efforts to maintain operational efficiency and safety, reinforcing adherence to pharmacy protocols
- Assisted in inventory tracking for event supplies, demonstrating skills relevant to pharmacy stock control and organization
- Resolved guest inquiries and concerns in a professional manner, strengthening problem-solving and interpersonal communication skills
Trampoline Park Manager & Lead Party Facilitator
Spacebound
04.2023 - 10.2023
- Maintained detailed records of customer needs, demonstrating accuracy in documentation—critical for prescription processing
- Directed daily operations, including inventory tracking and staff training, ensuring compliance with industry standards
- Supervised staff in high-paced environments, ensuring adherence to safety and operational protocols, skills useful in a pharmacy setting
- Resolved customer concerns promptly, similar to addressing patient questions about medications and pharmacy procedures
Ice Cream Artisan & Experience Specialist
Cold Stone Creamery
08.2022 - 01.2023
- Provided personalized customer service, ensuring client needs were met—transferable to assisting patients with medication selections under pharmacist supervision
- Improved operational efficiency by organizing inventory and reducing waste by 12%, reinforcing pharmacy best practices in stock management
- Ensured compliance with health and safety regulations, mirroring pharmacy adherence to state and federal guidelines
- Operated cash registers and managed transactions, demonstrating accuracy and attention to detail necessary for handling prescriptions and insurance processing
- Worked collaboratively with a team to ensure a smooth workflow, an essential skill for pharmacy environments
Education
Health Sciences -
Florida International University
Miami, FL04.2028
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2024
Skills
- Strong Attention to detail
- Customer Service & Communication
- Time Management & Organization
- POS Systems & Microsoft Office Proficiency
- Inventory Management & Stock Rotation
- Documentation Accuracy
Timeline
Event Host & Guest Relations Specialist
Xtreme Action Park
12.2023 - 06.2024
Trampoline Park Manager & Lead Party Facilitator
Spacebound
04.2023 - 10.2023
Ice Cream Artisan & Experience Specialist
Cold Stone Creamery
08.2022 - 01.2023
High School Diploma -
Coconut Creek High School
Health Sciences -
Florida International University
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