Hi, I’m
KARLA FIGUEROA
Customer Service Representative
Menifee,CA
Summary
Offering excellent skills in organizational, management experience. Seek to apply these skills as a Customer Service Representative. Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
years of professional experience
Work History
SDUSDSAN DIEGO, CA
Paraeducator, Special Education
05.2019 - Current
Job overview
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Handed out classroom materials, like pencils, paper, and crayons.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Redirected students using Positive Behavior Support (PBS).
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Buckingham Property Management La Entrada
Property Manager
01.2011 - 11.2017
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
MAAC Project’s Mercado ApartmentsSan Diego, CA
Property Manager/Assistant Manager
01.2004 - 01.2011
Job overview
- Assist in all phases of property management including ensuring proper spending of budget and variance reports
- My primary responsibilities are for monitoring documents of applicants in the applications process, which includes cancellations, rejections, and intakes
- Assist in the process of compiling information for monthly operations report and reports
- Completed the transfer of accounting software, "Yardi" from the accounting department to site
- Collect rent from tenants, accurately count and make bank deposits.
Bayview Terrace ElementarySan Diego, CA
Librarian/Teacher's Assistant/Noon Duty Aide
01.2002 - 01.2004
Job overview
- Catalog and maintain books
- Compile and run daily reports
- Shelve books according to Dewey- Decimal System
- Check books in and out of library
- Conducts book searches for teachers and student
- Maintain clean and safe environment for students.
- Assisted teachers during non-meal hours with classroom and student support needs.
Styles for LessSan Diego, CA
District Manager
01.2000 - 01.2002
Job overview
- Run daily reports and audit large amounts of cash for four stores
- Make daily bank deposit
- Assist in managing personnel (hired, scheduled and fired)
- Provide customer service.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Prism Partners InternationalSan Diego, CA
Team Leader
01.1996 - 03.2002
Job overview
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
U.S.A. Checks CashedSan Diego, CA
Manager
01.1994 - 01.1996
Job overview
- Responsible for accurately handling large amounts of cash and cash transactions
- Set new accounts and input data into database
- Cash checks, customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
La Salsa Cantina RestaurantSan Diego, CA
Cashier
06.1994 - 11.1994
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
Jack In The BoxSan Diego, CA
Team Leader
01.1994 - 07.1994
Job overview
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Education
San Diego Continuing EducationSan Diego, CA
from Administrative Assistant Certification
05.2019
Mission Bay High SchoolSan Diego, CA
High School Diploma
06.1990
Skills
- 14 years of Experience Handling large amounts of Cash and Making Bank Deposits
- Knowledge of Microsoft Excel, Word, Windows 2000 to XP, Internet, E-mail, Rent Roll and Yardi
- Ability to maintain a professional disposition with a diverse community of people
- Control of Expenses
- Set Organizational Policies
- Order Supplies
- Sales Reporting
- Greet Guests
- Project Management
- Information Confidentiality
- Vendor Management
- Strategic Planning
- Staff Management
- Financial Statements
- Manage Contracts
- Manage Budgets
- Employee Scheduling
- Customer Service
- Quality Standards
- Train Employees
- Fire Safety Regulations
- Bid Review
- Report Preparation
- Organizational Policies
- Marketing Campaigns
- Sales Forecasts
- Positive Reinforcement Methods
- IEP Goals
- Teacher Assistance
- Refunds and Exchanges
- Cash Register Systems
- Cash Management
- Credit and Cash Transactions
Timeline
Paraeducator, Special Education
SDUSD
05.2019 - Current
Property Manager
Buckingham Property Management La Entrada
01.2011 - 11.2017
Property Manager/Assistant Manager
MAAC Project’s Mercado Apartments
01.2004 - 01.2011
Librarian/Teacher's Assistant/Noon Duty Aide
Bayview Terrace Elementary
01.2002 - 01.2004
District Manager
Styles for Less
01.2000 - 01.2002
Team Leader
Prism Partners International
01.1996 - 03.2002
Cashier
La Salsa Cantina Restaurant
06.1994 - 11.1994
Team Leader
Jack In The Box
01.1994 - 07.1994
Manager
U.S.A. Checks Cashed
01.1994 - 01.1996
San Diego Continuing Education
from Administrative Assistant Certification
Mission Bay High School
High School Diploma
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