Karla Figueroa
Software Engineer
Summary
Seasoned Software Engineer experienced developing applications, databases and cloud computing solutions. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.
Overview
18
18
years of professional experience
12
12
Certifications
1
1
Language
Work History
Software Engineer
Cardinal Health
09.2021 - Current
- Establishing performance and quality criteria
- Creating and running quality tests based on appropriate protocols
- Evaluating engineering systems and processes
- Keeping and updating activity logs
- Performing troubleshooting
- Ensuring compliance with safety and quality standards
- Collaborating with engineers and technicians on projects
- Proficient r with the AWS and GCP ecosystem.
Apple Technical Advisor
Apple
04.2021 - 09.2021
- Providing customer service to resolved technical issues in MacOS, iOS, iPadOS and watchOS
- Performing troubleshooting activities and knowledge-based research in a virtual environment
- Interacting with customers using various media channels including phone, chats and email
- Resolving username and password difficulties
- Troubleshooting email, wi-fi connectivity and web browser issues
- Navigating customers through various apps and provide how to's workflows
- Data back-up, sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including internet connectivity, email, application downloads, and application features.
Logistics Support Specialist
Amazon
11.2020 - 02.2021
- Provided customer service to Amazon customers and drivers by listening, analyzing problems, and resolving issues
- Utilized internal systems to provide tracking and delivery information on customer's orders
- Researched customer questions and assisted with processing feedback forms and escalated issue to supervisor when necessary
- Engaged in service improvement activities to provide a better user experience to customers and drivers
- Resolved driver's issues with the assistance of Amazon policies and procedures
- Provided GPS location assistance to drivers using Bing and Google web mapping services.
Student Security IT Associate Program
New Horizons Computer Learning Centers
08.2020 - 11.2020
- Identifying security threats and vulnerabilities to manage data, application, and security
- Installing software applications, upgrading, repairing and troubleshooting, and performing preventative
- Maintenance of basic personal computer hardware and operating systems
- Identifying and implementing compliance and operational security measures to ensure system safety
- Managing risk and security incidents to plan for business continuity
- Read technical manuals and conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Analyze Network data, configure network settings evaluate network performance.
IT Systems Analyst
Marathon Oil Corporation
05.2019 - 03.2020
- Supported Application Aries, CMG (GEM & IMEX), DecisionSpace Geoscience Suite, EasyCore, EDM, Eclipse, GeoGraphix Suite, Geolog, Gohfer, GOCAD/SKUA, IHS Harmony, Kappa, Matlab, MOVE, Petrel Suite, ProCount, PVTSim, StarSteer, Trinity, Spotfire, AutoCAD, Techlog,eVin, Talus EA
- Communicate with the application vendor on issues and new releases
- Coordinated geoscience application upgrades on windows environment by testing, documenting the installation process, and submitting requests for scripting and deployment of the new version with internal IT teams
- Updated a new version of the license's files host on windows servers associated with geoscience applications
- Performed access management for applications that have their own security by using AD groups and Oracle databases
- Performed data connectivity configuration for applications utilizing Oracle databases
- Monitored application performance and providing suggestions to end-user for best practice and provided workflow instructions for application usage
- Updating Spotfire databases with vendor data on a monthly basis
- Working on proof of consent for Hadoop utilization with geoscience databases.
IT Analyst Subsurface and Wells
Shell
04.2013 - 05.2019
- Supported Applications: ESRI ArcGIS Desktop suite, Tibco OpenSpirit, and Spotfire, Landmark Geographix, EDM Suite, Openworks, Schlumberger Petrel, Techlog, Safe Software FME, Fledermaus
- Served as a central point of contact for technical application incidents and requests
- Provided technical application support on installation, licenses configuration and database connectivity
- Coordinated responses to incidents/requests with service partners (infrastructure, data management teams and 3rd party teams using ServiceNow
- Ensured customer is kept up to date on their incident /request progress
- Coordinated application upgrades according to agreed upgrade schedule and within the change management practices defined
- Captured known issues and related information to drive knowledge transfer across both application support team members and other support groups
- Provided enhancement suggestions to improve service offerings either internally within the support mechanism of the team, or externally to improve the business experience of service
- Performed Functional Site Owner duties which including managing internal SharePoint site, providing permission and access, championing information management best practice, sharing documents links, collaborating to SharePoint content including workflow creation for end-users and keeping support documentation update
- Performed Application Performance Monitoring using Riverbed solutions.
Application Support Specialist
05.2011 - 10.2012
- Collaborated with Accenture Upstream Production Optimization team with Enterprise GIS solutions for Oil & Gas industry based on ESRI Products
- Created a comprehensive Petrotechnical Application database that was utilized by clients to identify similarities and differences among Petrotechnical Application for rationalization projects.
Technical Architect
05.2012 - 05.2012
- Collaborated with team in the expansion of technical documents for the system environment and all related items, including hardware, software and networks
- Produced instruction manuals for installation, configuration and maintenance of the various applications to be implemented to complying with project deliverables
- Designed an application build checklist to track the different stages of the system environment build for the entire solution, resulting in better organization of project progress
- Participated in the testing of the various application and provided feedback to vendor and provided suggestions to fix compatibility issues
GIS Systems Engineer
SAIC
05.2006 - 05.2011
- Provided GIS support to end-users including coordinating training sessions, and developing and providing workflows solutions
- Promoted GIS as a real solution for time efficient, QC tool throughout BP's user community by demonstrating spatial technologies
- Analyzed technical problems, particularly access problems and connectivity to 3rd party applications, reporting issues to infrastructure and data management teams
- Coordinated global deployment of ArcGIS Desktop and other GIS related applications, including Blue Marble and Tibco Open Spirit, resulting in the upgrade of 900 GIS users
- Participated in the development of a service improvement proposal for the use of Open Spirit as a connector between ArcGIS and Landmark OpenWorks, presented proof of consent to Geologist
- Gained knowledge with the process of map creation spatial data digitation; data analysis and creation of montages, charts and reports utilizing ArcGIS Desktop
- Provided feedback to vendor application to improve products or fix compatibility issues
- Acted as a technical resource, mentor and coach for other technical support personnel, allowing better collaboration among Engineers, Geologist and G&G Support teams
- Supported the Land Department for all requests to create and update feature datasets on SDE databases, collected Tobin data updates from vendors and ran 24/7 processes that updated features in SDE datasets, ensuring users had the most up-to-date information
Education
AWS Cloud Practitioner Certification - AWS Cloud Computing
01.2021 - 05.2021
Security IT Associate Program - IT Security
01.2020 - 05.2020
Certificate - IT Infrastructure Library
01.2008 - 05.2008
Certificate - Microsoft Network Administrator, Information Technology
01.2012 - 05.2013
Associate of Applied Science - Computer Programming and Information System
01.1990 - 05.1992
Skills
GIS applicationsMS ProjectMicrosoft OfficeLinuxITIL
Program Testing Software
Technical Documentation
Troubleshooting and Resolution
Agile
Virtualization Technologies
Build Releases
Cross-Functional Collaboration
Testing and Troubleshooting
Configuration Management
Customer-Centric Approach
Resolving Obstacles and Dependencies
Feature and Application Implementation
Test Planning and QA
Software Development Life Cycle (SDLC)
Testing and Maintenance
Engineering Standards
Software Applications
System Debugging
Technical Requirements
Testing and Debugging
Technical Writing
Application Lifecycle Management ALM
Team Collaboration
Performance Testing
Data Analysis
Business Intelligence
Websites
Certification
IT Infrastructure Library V 3.0, ITSM Academy
Honors Awards
President' s Honor List - Kingwood College
Timeline
Software Engineer - Cardinal Health
09.2021 - Current
Apple Technical Advisor - Apple
04.2021 - 09.2021
Lone Star College-University Park - AWS Cloud Practitioner Certification, AWS Cloud Computing
01.2021 - 05.2021
Logistics Support Specialist - Amazon
11.2020 - 02.2021
Student Security IT Associate Program - New Horizons Computer Learning Centers
08.2020 - 11.2020
New Horizons - Security IT Associate Program, IT Security
01.2020 - 05.2020
IT Systems Analyst - Marathon Oil Corporation
05.2019 - 03.2020
IT Analyst Subsurface and Wells - Shell
04.2013 - 05.2019
Technical Architect -
05.2012 - 05.2012
Kingwood College - Certificate, Microsoft Network Administrator, Information Technology
01.2012 - 05.2013
Application Support Specialist -
05.2011 - 10.2012
ITSM Academy - Certificate, IT Infrastructure Library
01.2008 - 05.2008
GIS Systems Engineer - SAIC
05.2006 - 05.2011
Queensborough Community College of The City University of New York (CUNY) - Associate of Applied Science, Computer Programming and Information System
01.1990 - 05.1992