KARLA FLORES
HOUSTON,TEXAS
Summary
Highly skilled dispatcher with a background in managing logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management, to ensure timely and precise delivery schedules.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Transportation Dispatcher
Cypress Fairbanks ISD
Houston, TX
06.2023 - Current
- Prepare daily work and run schedules.
- Advised personnel about accidents, weather conditions or other hazards.
- Transport students accurately to and from specified locations while adhering to safety standards.
- Communicate effectively with call center regarding pick-up, drop-off times and locations.
- Process field trips by entering data accurately into the dispatch system.
- Dispatch drivers to meet daily needs of delivering students.
- Resolve customer complaints in a professional manner while maintaining high standards of customer service.
- Maintain accurate records of daily activities; driver logs and other pertinent information.
- Develop strong relationships with drivers through effective communication and problem-solving skills.
- Assess various driving conditions and research alternate routes to identify best paths to maximize productivity
- Track vehicle locations using GPS systems to provide updates to call center, supervisors and or parents.
Charter - Bus Driver
Cypress Fairbanks ISD
Houston, TX
11.2014 - 05.2023
- Ensured safety of students by following all traffic laws and regulations.
- Communicated effectively with parents regarding student transportation issues.
- Reported student behavior incidents promptly to the appropriate personnel.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to shop personnel.
- Followed schedules and routes to maintain timely arrivals and departures.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Developed positive relationships with students through friendly interactions.
- Performed pre-trip inspections of the bus according to established procedures.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Monitored student behavior on the bus and enforced rules consistently.
- Assisted with loading and unloading of passengers as needed.
- Assisted in covering extra routes and unassigned routes
Assistant Store Manager
AutoZone
Houston, TX
05.2002 - 10.2014
- Lead a team of 50 plus sales and service professionals, achieving a 15% increase in team productivity. Implement customer satisfaction initiatives, resulting in a 20% improvement in positive customer feedback. Exceed monthly and quarterly sales targets consistently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Interviewed job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained accurate records of all stock levels to better provide for our customers.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained a safe working environment by enforcing safety regulations.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained new employees on store policies, procedures and customer service standards; trained existing employees to get promoted into higher positions.
Education
High School Diploma -
CYPRESS FALLS HIGH SCHOOL
Houston, TX05-2002
Some College (No Degree) - Pre-MED
Lonestar College
Houston, TXSkills
- Asset Tracking
- Route Planning Efficiency
- Schedule management
- Safety Incident Reporting
- Efficient Data Input
- Service Excellence
- Strong Verbal Communication
- Exceptional multitasking
- Proficient in Excel, Google Docs, and PowerPoint
- Inventory management
- Driver supervision
- Operations support
- Problem-Solving Skills
- Managed "SHARS" by helping Sped supervisor with all data entry
Languages
Spanish
Professional
Certification
- CPR trained
- SPECIAL NEEDS certified
References
References available upon request.
Timeline
Transportation Dispatcher
Cypress Fairbanks ISD
06.2023 - Current
Charter - Bus Driver
Cypress Fairbanks ISD
11.2014 - 05.2023
Assistant Store Manager
AutoZone
05.2002 - 10.2014
High School Diploma -
CYPRESS FALLS HIGH SCHOOL
Some College (No Degree) - Pre-MED
Lonestar College
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